Manually delete contacts from your Customer Data Platform (CDP) account and automatically propagate the deletion to linked CRM sub-accounts. This ensures deleted contacts are not re-downloaded during the next data sync.
Before you start
To delete contacts from the CDP, you need a CSV file that meets the following requirements:
- Contains at least one deduplication key from your contacts dataset configuration (such as email, phone number, or any custom deduplication key).
- Can contain multiple columns, but the columns have to match a single deduplication key.
- Column header has to be the exact field name of the deduplication key in the contacts dataset.
Manually deleting contacts from your CDP has some limitations:
- Linked objects such as orders and order items associated with deleted contacts will not be deleted.
- This deletion process must be performed manually each time you have a batch of contacts to delete.
Delete contacts manually
📹 Watch the video below to learn how to manually delete contacts from your CDP:
To delete contacts from the CDP:
- Following our requirements, prepare your CSV file containing the contacts to be deleted.
- Go to Settings and next to Contact deletion, click Delete contacts manually.
- Click Delete contacts manually.
- Click Select file to upload your CSV file containing the contacts to be deleted and click Next.
- Review the sample of data that will be deleted.
- Click Request deletion to confirm.
Contacts from your file are now deleted from your CDP and contact list in Brevo.
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