Account validation for SMS campaigns

To prevent smishing cases, all new validated transactional and marketing SMS accounts need to undergo manual validation, and the following error message will appear when trying to send an SMS:

important.png Your SMS account is not validated yet
Before you can start sending SMS campaigns, we need to talk with you to review your account. We will validate your account in less than 24 hours if everything's okay.
Contact us to validate your account.

Marketing SMS

We'll detail the process of activating your marketing SMS account below:

  1. Purchase SMS credits from My plan > Pre-paid SMS credits.
    💡 Good to know
    Only the owner of the account can access the My plan page. If you don’t see My plan in the dropdown or can't access the page, contact the person who created the Brevo account.
  2. When the order is confirmed, contact the support team to validate your SMS account.
  3. The support team manually validates your SMS account.
  4. After your account has been validated, you can create your SMS campaign.
  5. Your first few campaigns may undergo a manual content review by the support team. In this case, your campaigns will be found under the In review tab.
    Once reviewed, you'll find your campaigns either:
    • in the Rejected tab if the support team rejected the content.
    • in the Sent tab if the support team approved the content.

Transactional SMS

We'll detail the process of activating your transactional SMS account below:

  1. Purchase SMS credits from the My plan>Pre-paid SMS credits.
    💡 Good to know
    Only the owner of the account can access the My plan page. If you don’t see My plan in the dropdown or can't access the page, contact the person who created the Brevo account.
  2. When the order is confirmed, contact the support team to validate your SMS account.
  3. The support team manually validates your SMS account.
  4. After your account has been validated, all transactional SMS will be throttled as per these limits: 250 SMS per day and 10 SMS per minute. If you want the limits removed, you need to contact the support team.

🤔 Have a question?

If you have a question, feel free to contact our support team by creating a ticket from your account. If you don't have an account yet, you can contact us here.

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