Why is my SMS campaign in review?

If your SMS campaign appears under the In review tab, it means the support team needs to check a few things before sending the campaign to your contacts.

🚀 First campaigns

Your first few campaigns may undergo a manual content review by the support team and the following information message will appear:

important.png Your sms campaign is under review. Most campaigns are reviewed within 2-3 hours. If you need to send the campaign urgently, please contact support.

Once reviewed, you'll find your campaigns either:

  • in the Rejected tab if the support team rejected the content.
  • in the Sent tab if the support team approved the content.

If you need more information about why your campaign was rejected, you can contact our support team.

👛 Credits

If you don’t see your credits appear in your account after the purchasecontact our support team so they can manually validate your credits.

🤔 Have a question?

If you have a question, feel free to contact our support team by creating a ticket from your account. If you don't have an account yet, you can contact us here.

If you’re looking for help with a project using Brevo, we can match you with the right certified Brevo expert partner.

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