Integrating Live Help Now with Brevo

Live Help Now is an application suite for managing a series of tools that will ensure the smooth running of your customer service. The Live Help Now suite includes a live chat room service.

The connexion between Brevo and Live Help Now allows you to synchronize your Live Help Now contacts with your Brevo account: all your Live Help Now contacts will be automatically added to Brevo.

Depending on the form of communication (live chat room, message sent off-line), you can opt for the synchronization of a specific list.

Before you start:

Create a free Brevo account, on www.brevo.com

Installing the Brevo plugin on Live Help Now

Once you are in Live Help Now, go to your application's settings page by clicking on "Switch to admin panel".

LHN-1

Next, go to the "My Account (1)" tab, and then the "Integrations (2)" tab and select Brevo (3) from the list.

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Configuring Brevo

Enter your Brevo API key that you will find here.

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Click on "Refresh". You can now select on this page to which list you want to synchronize your contacts. You can select:

  • a live chat room list

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  • a list for the messages sent by your contacts when your are off-line

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Make sure you check the "Enable Brevo Integration" box, and click on "Save" to apply the configuration. Contacts will be synchronized when they use the chat room or validate the form to leave an off-line message.

🤔 Have a question?

If you have a question, feel free to contact our support team by creating a ticket from your account. If you don't have an account yet, you can contact us here.

If you’re looking for help with a project using Brevo, we can match you with the right certified Brevo expert partner.

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