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FAQs - Where are reply emails sent to? (Reply-to email address)

The reply-to email address is the email address that is automatically used when your email recipients click Reply from your email campaign.

By default, the reply-to email address is the one defined in the Sender step of your email campaign. However, you can always override it to use another default reply-to email address.

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Good to know

If you have defined custom settings for a list, they will override both the email address in the Sender step and the default reply-to email address, but only for the contacts in that list.

(Optional) Step 1: Configure a default Reply-to email address

Save time when selecting another Reply-to email address by configuring a default Reply-to email address in your campaign's default settings: 

  1. Go to Campaigns > Settings.
  2. Select Default Settings.
  3. In the Default campaign settings section, enter the default Reply-to email address in the [DEFAULT_REPLY_TO] field.
    default-reply-to_EN-US.png

Now that you have defined a default Reply-to email address in your default campaign settings, it will be automatically pre-filled when checking the Use a different 'Reply-to' Email address box when sending your email campaign ⬇️.

Step 2: Check the option to use a different Reply-to email address in your email campaign

  1. Create an email campaign
  2. Access the Additional settings at the very bottom of your screen.
  3. In the Sending and Tracking section, check Use a different Reply-to address.
  4. If you defined a default reply-to email address in your default campaign settings, this email adress will be filled with it by default. However, if you did not define a default reply-to email address or want to use another, enter the reply-to email address that you want to use specifically for this email campaign in the text field.
    customize-reply-to-address_EN-US.png
  5. Set other additional settings if needed and click Save.

Congratulations! 🎉 You have defined a Reply-to email address different from your sender for this email campaign! 

🤔 Have a question?

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