Receive your contacts' replies to your SMS campaigns or transactional SMS by email [recommended] or SMS. You can also reply to your contacts by email.
📥 Receive SMS responses
You can only receive answers to your SMS messages on the Brevo account login email address. You cannot edit the email address on which you receive answers for SMS messages.
Receive SMS responses for SMS campaigns
- Go to Campaigns > Settings > Default settings.
- In the SMS Replies section, select Yes to receive replies to your SMS messages via an email notification.
- Click Save.
Receive SMS responses for transactional SMS
- Go to Transactional > SMS > Settings.
- Select Configuration.
- In the Transactional SMS Replies section, select Yes to receive replies to your SMS messages via an email notification.
When customizing the sender name of your SMS messages, make sure you use a phone number (e.g. +337119123456) and not text (e.g. MYCOMPANY). This phone number will then be automatically converted into a 5-digit short code on your recipient's side.
If you use a text sender, there will be no way to link the recipient to the sender and the SMS response will fail.
Brevo does not offer back-and-forth SMS messaging.
To receive your contacts' responses directly by SMS, you can add your phone number to the body of your SMS messages to let your contacts reply to you directly with their phone number. However, we do not recommend using this method, as it could cause a lot of confusion between the different platforms used as their answer will not be registered as a reply to the SMS sent from Brevo.
📤 Reply to SMS responses by email
To reply to SMS responses by email:
- Search for the SMS phone number in the notification email.
- Look into your contact database to retrieve the email address corresponding to the contact who sent you the SMS.
- Send them an email to answer to their reply.
🤔 Have a question?
If you have a question, feel free to contact our support team by creating a ticket from your account. If you don't have an account yet, you can contact us here.
If you’re looking for help with a project using Brevo, we can match you with the right certified Brevo expert partner.