What payment methods are available?
On a new Admin account, you can choose from several payment methods, including credit or debit card and SEPA/Direct debit (for European currencies only).
➡️ To learn more, check our dedicated article Available payment methods in Brevo.
How do I add a new payment method?
You can add a new payment method directly from the Payment methods page in your new Admin account.
➡️ To learn more, check our dedicated article Change your billing and bank details.
How can I update my billing information?
You can update your billing information directly from the Billing information page in your new Admin account.
➡️ To learn more, check our dedicated article Change your billing and bank details.
Can the financial contact be a different person from the account admin?
By default, the account admin is set as the financial contact. However, you can assign a different person as the financial contact by updating their details on the Billing information page in your Admin account. Once updated, all invoices and payment reminders will be sent directly to the designated financial contact.
➡️ To learn more, check our dedicated article Change your billing and bank details.
When will I be invoiced?
The new Admin account offers flexible billing options for email and SMS credits:
- With a monthly billing plan, you will be invoiced each month.
- With an annual billing plan, you will be invoiced quarterly or annually.
Note that all subscriptions are pre-paid, and the invoice will be issued on the first day of the subscription period.
Can sub-organizations be invoiced separately at the sub-organization level?
No, sub-organizations cannot be invoiced separately at the sub-organization level under a new Admin account. Invoices are issued only at the Admin account level.
Where can I access my invoices?
You can access your invoices directly from the Billing history page in your new Admin account.
➡️ To learn more, check our dedicated article View your billing history and download your invoices.
How do I add a purchase order (PO) number to my invoices?
You can add a purchase order (PO) number to your pending and unpaid invoices directly from the Billing history page in your new Admin account.
➡️ To learn more, check our dedicated article Add a purchase order (PO) number to pending or unpaid invoices.
Can I receive invoices by email?
Yes, you can receive invoices by email. You can enter the recipient's email address directly from the Billing information page in your new Admin account.
➡️ To learn more, check our dedicated article Receive your invoices by email.
What happens if I use more credits than what is included in my Enterprise plan?
In your new Admin account, the maximum number of consumables—such as sub-organizations, users, emails, SMS, WhatsApp, Push notifications, and landing pages—is defined by your Enterprise plan. Any usage beyond the predefined limits of your plan is considered overages. These are subject to additional charges and may have different pricing than your plan. You can monitor your consumption directly from the dashboard.
Since credits are allocated to individual sub-organizations, if one sub-organization runs out of credits, it will start using overages, even if other sub-organizations still have credits available. This rule applies to all consumables.
Where can I view my maximum limit of overages?
You can view the maximum limit of overages for each consumable directly from the My Plan page in your new Admin account. This limit helps you stay within your initial plan, ensuring better cost management and control. To update this limit, contact your Customer Success Manager (CSM).
When are overages invoiced?
Overages are invoiced according to the same frequency as your Enterprise plan (monthly, quarterly, or annually).
Where can I add my tax number in Brevo (VAT, GST, SST)?
You can add your tax number directly on the Billing information page in your new Admin account.
➡️ To learn more, check our dedicated article Add your tax number in Brevo (VAT, GST, SST).
Am I required to pay taxes on my invoices (VAT, GST, SST)?
Brevo collects taxes to comply with local government regulations and requirements. If required by your local tax authority, applicable taxes will appear on your invoices.
➡️ To learn more, check our dedicated article About taxes in Brevo (VAT, GST, SST).
What happens if a payment fails?
If a payment fails, your subscription and services will be automatically suspended 45 days after the invoice date. To unblock your account, you will need to pay the outstanding balance and request the reactivation of your subscription and services through your Customer Success Manager (CSM).
🤔 Have a question?
If you have a question, feel free to contact our support team by creating a ticket from your account. If you don't have an account yet, you can contact us here.
If you’re looking for help with a project using Brevo, we can match you with the right certified Brevo expert partner.