This integration is only available on our Enterprise plan.

In this tutorial, you’ll learn how to use the Salesforce integration to sync leads on Salesforce with Brevo. This can be helpful to automatically transfer information between the two apps.

Setting up the Salesforce Integration

To get your integration up and running, you will need to perform the following steps:

• Click on the + icon on the top menu and then click on the Integrations tab.
• Select the Salesforce leads integration from the Integrations page. 

• Enter an integration name. After providing a name, click the Create Integration button to move on to the Integration Creation page.

• Configure Salesforce
  
  • Check the Opt-In Agreement box. Once the integration runs, the leads in your Salesforce account will be synced to your Brevo account.
  • Click the Continue button.

• Map your Salesforce data fields with your Brevo contact attributes
  • Select the corresponding Salesforce field from the drop-down displayed to map with each contact attribute on Brevo.
  • Click the Continue button.
    

    Good to know: If you leave out fields in the mapping process, they will not be synced within the integration. It is only mandatory to map at least the Email or SMS field.

    

• Select a Brevo Contact List: 
  •  You can select an existing list or create a new one. Your Salesforce leads will be imported and synced to this list.
  • Click on the Continue button.

• Save your integration
  • Save and activate the integration by clicking the Save and Activate button.
  • You will be redirected to the Integrations page, where you can view the newly created integration.
    

    Good to know: Click on Save and keep inactive in order to keep the integration as a draft. You can always activate it later. 

    

Your monthly quota:

• There’s a global limit on how much data, your integrations can pull or sync with. This limit is set to 100,000 tasks/month. You will receive an email notification when you reach 80% of your monthly quota. If you exceed this limit, your integrations will be stoped and you will receive a new email notification informing you about that.
• To increase your monthly quota, feel free to contact our support team by creating a ticket from your account.

Important Points

There are a few additional points that you should be aware of while integrating Salesforce leads with Brevo:

• Leads created in Brevo will not be reflected in Salesforce.
• Updating the email field of multiple leads in bulk on Salesforce will not be reflected in Brevo. 
• You can update any date type attribute in Brevo. However, this attribute should have the format of YYYY-MM-DD for the update to be reflected in Salesforce. For example, if you want to update the "Birthdate" attribute of a lead, the date "1990-09-25" is in the correct format.
  
• The "Last Name" and "Company" attributes for a lead should not be left blank in Brevo if they are mapped in the integration. If these attributes are blank, any update made to them in Brevo will not be reflected in Salesforce.
• After the integration is created, it is possible to remove the email attribute for a lead in Salesforce. However, this will cause no future updates to be reflected in Salesforce or Brevo for that lead as email is a required field.
• If you update the "Phone Number" attribute in Salesforce and set it to blank, this change will not be reflected in Brevo.
• You can add the same Salesforce account in the "Connect Account" step of the integration up to a maximum combined number of 5 times for Salesforce leads and Salesforce contacts. 
• The "First Name" attribute for a lead in Salesforce has a maximum limit of 40 characters. So if you update a contact in Brevo and set the first name attribute to more than 40 characters, the change will not be reflected in Salesforce and the integration status will return an error.
• The phone number attribute must be 6-16 digits. If you create or update a lead in Salesforce with a phone number not following this format, it will not be reflected in Brevo.
• The boolean (Yes/No) and category (dropdown) type fields are currently not supported for syncing.

What's Next?

FAQs: Contact Sync Integrations

🤔 Have a question?

If you have a question, feel free to contact our support team by creating a ticket from your account. If you don't have an account yet, you can contact us here.

If you’re looking for help with a project using Brevo, we can match you with the right certified Brevo expert partner.