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How do I contact the support team?

Do you have a question and need to contact the support team? Brevo offers support in 6 languages: English, Spanish, French, Italian, Portuguese, and German.

Support tips

Search through our resources

Before contacting the support team, do not hesitate to search through our resources:

  • Brevo Help Center - Have a question about how to use Brevo? Find the answer to your question in one of our help articles.
  • Brevo Blog - Want to stay on top of the latest email marketing trends? Read our blog articles to learn all the tips & tricks there is to know.
  • Brevo Academy - Want to become a successful email marketer? Learn everything about email marketing with our full video course.
  • Brevo's YouTube channel - Eager to learn the ropes of email marketing? Watch our video tutorials and webinars to quickly learn how to use Brevo to grow your business.

Additionally, the support team may recommend some of these resources to guide you in solving your problem.

Share your support ID

Make sure to share your support ID with the support team to help them identify your account.

  1. Log into Brevo.
  2. Click the question mark icon at the top right side of the screen.
  3. Select Support & Tickets.
  4. Your support ID is displayed on the page:
    support-id_EN-US.png

Support options

Brevo offers the following channels to contact the support team:

🎫 Support tickets

To open a new support ticket:

  1. Log into Brevo.
  2. Click the question mark icon at the top right side of the screen.
  3. Select Support & Tickets.
  4. Click Open a new ticket.
  5. Fill in your support ticket with any relevant information:
    open-ticket_EN-US.png
  6. When you are ready, click Submit to create your support ticket.

A member of the support team will respond to your request as soon as possible.

📞 Phone support

💡 Good to know
Phone support is currently available for Business and BrevoPlus offers, from Monday to Friday.

To reach us by phone:

  1. Log into Brevo.
  2. Click the question mark icon at the top right side of the screen.
  3. Select Support & Tickets.
  4. Call the phone number that corresponds to your country.

A member of the support team will answer and solve your question on the phone.

🤔 Have a question?

If you have a question, feel free to contact our support team by creating a ticket from your account. If you don't have an account yet, you can contact us here.