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Transactional email logs and previews

❗️ Important
From the 1st January 2025, if you have more than 10 million email events, any events older than 24 months will be deleted by default. If you wish to keep events older than 24 months, you can download reports every month. Enterprise clients can also activate our paying option for extended data retention. To learn more, check our dedicated article About the new data retention policy.

Good to know

  • If you have less than 10 million events, Brevo stores all transactional logs and previews with no time limit. However, you can choose to manage the retention period of your transactional logs and email previews by specifying how long you want to store them.
  • If you have more than 10 million events, any events older than 24 months will be deleted by default. If you wish to keep events older than 24 months, you can download reports every month. Enterprise clients can also activate our paying option for extended data retention. To learn more, check our dedicated article About the new data retention policy.

Transactional logs

Transactional logs correspond to the actions performed on the transactional emails, such as when an email was sent, opened, or when a contact clicked on an unsubscribe link.

You can easily:

  1. Refresh the page to view the most recent transactional logs.
  2. Download up to 200,000 entries in CSV format by clicking the 📥 Download icon.
  3. Filter your transactional logs by recipient, recipient domain, message ID, subject line, or type a keyword.
  4. Filter your transactional logs over a period of time.
  5. Filter your transactional logs by event, by sender, and by tag.

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💡 Good to know
Your transactional logs contain information about all your transactional emails, whether they were sent through an automation or not. If you want to filter your logs to only view the emails that were sent through an automation, you can either use a specific sender for these emails or add a tag to the email templates you use in your automations.

Transactional email previews

You can click the three-dot icon next a log and select See details to view more information, such as the email preview, or perform actions:

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  • View the transactional email details,
  • Preview the transactional email,
  • View the transactional email history,
  • View the links that were clicked in the transactional email,
  • Resend the transactional email,
  • Manually delete the transactional logs.

⏭️ What's next?

🤔 Have a question?

If you have a question, feel free to contact our support team by creating a ticket from your account. If you don't have an account yet, you can contact us here.

If you’re looking for help with a project using Brevo, we can match you with the right certified Brevo Agency partner.

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