Why are emails added to a queue?

In this article, we will explain why your transactional emails might be added to a queue (previously called "backlog").


Why are emails added to a queue?

On a shared IP On a dedicated IP

On shared IPs (default configuration of your Brevo account), you might see emails going into a queue if you've been suspended from sending marketing emails and you use the transactional platform to send them. To learn more about suspension, check our dedicated article Why have my campaigns or account been suspended?.

❗️ Important
After 36 hours, the emails still in the queue will start getting discarded.
❗️ Important
Since March 10th, 2023, we have removed the transactional quota that limited the hourly sending bandwidth according to your engagement metrics and sending volume. This will allow more flexibility on your side to send transactional emails.

🤔 Have a question?

If you have a question, feel free to contact our support team by creating a ticket from your account. If you don't have an account yet, you can contact us here.

If you’re looking for help with a project using Brevo, we can match you with the right certified Brevo expert partner.

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