In this article, we will explain why your transactional emails might be added to a queue (previously called "backlog").
Why are emails added to a queue?
On shared IPs (default configuration of your Brevo account), you might see emails going into a queue if you've been suspended from sending marketing emails and you use the transactional platform to send them. To learn more about suspension, check our dedicated article Why have my campaigns or account been suspended?.
Emails sent from a dedicated IP can be added to a queue due to different reasons, such as:
- You don't have enough email credits.
You can check the number of email credits left in your account on the Transactional page. If your email credits are too low, you can upgrade your current plan or buy pre-paid email credits from the My Plan page.
- The dedicated IP you are trying to send transactional emails from is not enabled to send transactional emails.
You can check if your dedicated IP is enabled to send transactional emails from the Dedicated IPs page. If not, click More and select Use this IP for transactional emails.