FAQs - Are there any sending limits? (emails and SMS)

Discover the sending limits of each plan for emails and pre-paid SMS/WhatsApp credits:

🛑 Sending limits for Marketing Platform and Messaging plans

Daily sending limit on the free plans

Our Free plan has a sending limit of 300 emails per day. These emails can be used both for email campaigns and transactional emails.

❗️ Important
Unused emails expire and do not roll over to the next day.

You can view the number of emails left for the day in Usage and plan at the top-right of your screen:

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If you hit the daily limit, you will be able to manually send your email to all your contacts on the next days thanks to the Requeue feature. You can also upgrade your plan to remove this daily sending limit. 

Monthly email volume on the Starter and Business plans

Our Starter and Business plans are limited to the personalized monthly email volume included in the plan purchased. This monthly email volume can be used for both email campaigns and transactional emails:

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Plan Limit
🎯 Starter Up to 100k emails/month
🚀 Business Up to 1M emails/month
🏙 Enterprise Over 1.5M emails/month
To upgrade to an Enterprise plan, contact our Sales team.
❗️ Important
Unused emails expire and do not roll over to the next month.

You can view the number of emails left for the month in Usage and plan at the top-right of your screen or on your My Plan page page: 

Brevo dashboard My plan page
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Monthly email volume on the Messaging API plan

Our Messaging API plan is limited to the monthly email volume you choose. This monthly email volume can be used only for transactional emails:

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❗️ Important
Unused emails expire and do not roll over to the next month.

You can upgrade your plan to remove this monthly sending limit. 

Sending limits on the Enterprise plan

The sending limits on the Enterprise plan are defined with your Customer Success Manager (CSM). If you hit the limit, you can contact your CSM to increase it or activate overages. To learn more, check our dedicated section in our article New Admin account - Create sub-organizations from your Admin account.

❗️ Important
Unused SMS and WhatsApp credits expire and do not roll over to the next consumption frequency period with the New admin account.

🛑 Sending limits with pre-paid email credits

Pre-paid email credits, also called Pay as you go emails, are used separately from monthly and yearly plans. They are unavailable through subscription plans, and the price depends on the volume of email credits. Pre-payed email credits never expire, and unused credits continue to roll over each month.

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You can view the number of pre-paid email credits left in Usage and plan at the top-right of your screen:

account_usage-and-plan-emails_EN-US.jpg

🛑 Sending limits with pre-paid SMS and WhatsApp credits

Pre-paid SMS and WhatsApp credits are used separately from monthly and yearly plans. They are unavailable through subscription plans, and the price depends on the volume of credits and message destination. Pre-paid SMS and WhatsApp credits never expire, and unused credits continue to roll over each month.

For transactional SMS, you can send a maximum of 250 SMS per day and 10 SMS per minute. To receive an email notification before you run off SMS credits:

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  1. Go to your account drop-down > Settings
  2. In the Notifications section, check the Receive an email when your SMS credit falls below the threshold you set option. 
  3. Enter a number corresponding to the threshold at which you want to be notified. For example, enter 100 to be notified when you have 100 SMS credits left.
  4. Click Save

However, the sending limit for WhatsApp has its own specificities imposed by Meta. To learn more, check our dedicated article Are there any limits to the number of messages you can send using the WhatsApp Business Platform?

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Your remaining SMS and WhatsApp credits are indicated in Usage and plan at the top-right of your screen:

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⏭ What's next? 

🤔 Have a question?

If you have a question, feel free to contact our support team by creating a ticket from your account. If you don't have an account yet, you can contact us here.

If you’re looking for help with a project using Brevo, we can match you with the right certified Brevo expert partner.

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