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PrestaShop plugin (1.7) - Update from version 3 to version 4

In the context of the deprecation of the API v2, Brevo has updated its PrestaShop plugin from version 3 to version 4.

In this article, we will explain:

Update your PrestaShop plugin

Updating your plugin in PrestaShop

Below are the steps you'll need to take to update your plugin:

  1. Connect to your admin interface on PrestaShop.
  2. Click on Modules > Module Manager, then find the Brevo plugin.
  3. Click on the Upgrade button:

This will automatically update the plugin. Once the process is complete, you'll see the plugin has updated to version 4:


What happens during the update?


Nothing will change. Your email settings will remain as they are.


There are two possibilities:

First possibility: your contacts have been synchronized from a single list. In this case, Brevo will keep the settings you have defined and synchronization will continue as normal from this list.

Second possibily: you chose to synchronize from multiple lists. After updating the plugin, you'll receive a message informing you that you will no longer be able to synchronize your contacts and that you must change your settings:

  1. Go to your PrestaShop 1.7 plugin in Brevo.
  2. Click Contact Sync.
  3. Select the lists from which you would like to synchronize your contactsPS_1.7_Contact_sync_2__1_.png
  4. Click Save.
  5. Once your new list or lists have been selected, synchronization will continue normally.


Nothing will change. Your SMS settings will remain as they are.


Once the upgrade has completed, a new API key will be generated that corresponds to the API v3. This key will automatically be updated and replace the one you used for the API v2.

Abandoned Cart Manager

Activating the Abandoned Cart is a bit different with the new plugin. It is no longer managed through the PrestaShop interface, but rather directly in your Brevo account. If your Abandoned Cart was configured in PrestaShop, it will remain the same after the update.

Changes between version 3 and version 4

Sending emails

No changes have been made and your settings will remain the same.


Unfortunately, you can no longer maintain multiple lists. Hereafter, all contacts exported from PrestaShop must be synchronized to a single list that you must define in the Settings.


The following functionalities have been added:

  • Order Confirmation: in the new plugin, you will have the ability to send an SMS order confirmation to your client.
  • Shipping Confirmation: similarly, you will now also be able to send and SMS to your client when their package has been shipped.
  • Campaign: in this version, two methods are available to send an SMS:
    • Send an SMS to a specific person
    • Send an SMS to all of your subscribers who have given their consent

The following functionality has been deprecated:

  • With this version, it will no longer be possible to send a message to all of your contacts at once. As mentioned above, the subscribers must have given their consent in advance to receive SMS messages.


Brevo's v4 plugin is now built on the API v3 architecture.

Abandoned Cart manager

The Abandoned Cart function has been included in this version, but managed a bit differently. Now, it is directly managed in your Brevo interface:

  1. Go to your PrestaShop 1.7 plugin in Brevo.
  2. Click Behavior tracking.
  3. Enable the behavior tracking option.

All that remains for you to do is to configure your Abandoned Cart workflow.

⏩ What's next?

  • If you would like to see all the functionalities of the plugin in more detail, click here.
  • If you would like to better understand how Brevo's API v3 works, click here.

🤔 Have a question?

If you have a question, feel free to contact our support team by creating a ticket from your account. If you don't have an account yet, you can contact us here.