1️⃣ Backup your conversations and contacts
To backup your conversations and contacts in your WhatsApp app:
- Open the WhatsApp app on your Android or iPhone
- Go to the Settings page
- Select Chats > Chat backup. Your messages and media are backed up to Google Drive and your phone's internal storage. You can restore them when you reinstall WhatsApp.
You can now delete your old WhatsApp account to start the migration process. ⬇️
2️⃣ Delete your old WhatsApp account
- On your WhatsApp Business Manager account, add the phone number that is already registered in the Android, iPhone, or Business versions of WhatsApp.
- Assign a display name to your phone number, following the display name guidelines.
- Submit it for review by the WhatsApp team. You will be notified when the display name is approved.
- Open the WhatsApp or WhatsApp Business app on your device.
- Click More options > Settings > Account > Delete my account.
- Follow the on-screen instructions to complete the deletion of your account. It may take up to 2 minutes to delete the account from the WhatsApp servers.
- Go back to your WhatsApp Business Manager account and refresh the page.
- Follow the steps in this guide to convert your existing WhatsApp number to the Business Platform (API).
3️⃣ Link your WhatsApp phone number to Brevo
Congratulations! 🚀 Your phone number can now be used on Brevo. Once your phone number has been successfully deleted, follow the steps to link your WhatsApp Business account to Brevo and Verify your WhatsApp Business account.
🤯 Troubleshooting common errors
#1005: Access Denied - Please wait [time] before trying again
→ Wait until the timeout is done and try again.
#1005: Access Denied - Unknown error: biz_link_info_invalid_payload
→ Fully delete WhatsApp from the device and reinstall it.
#1005: Access Denied - This number has not been approved for an enterprise. Please contact support for more info.
→ Fully delete WhatsApp from the device.
#1005: Access Denied - There was an error verifying this phone number. Please try again later.
⏭ What's next?
- Can I add multiple numbers to my WhatsApp Business Account?
- Link your WhatsApp Business account to Brevo
- Get your WhatsApp Business account verified
- What are the requirements for a business to be approved for WhatsApp?
- Can I create multiple WhatsApp Business Accounts linked to a single Facebook account?