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Access SMS transactional logs and manage their retention period

Transactional logs correspond to the actions performed on the transactional SMS, such as when an SMS was sent, delivered, or when a contact unsubscribed.

Access your SMS transactional logs

To access your SMS transactional logs, go to Transactional > SMS > Logs.

From there, you can easily:

  1. Filter your transactional logs over a period of time.
  2. Search for transactional logs by typing your SMS message ID, name, or sender. 
  3. Filter your transactional logs by event (status) or tag.
  4. Refresh the page to view the most recent transactional logs.
  5. Download in CSV format by clicking the 📥 Download icon.

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Click a log to view more information on this specific log or to perform actions such as:

  • View the transactional SMS details,
  • View the transactional SMS history,
  • Resend the transactional SMS,
  • Manually delete the transactional logs.
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Manage the retention period of your SMS transactional logs

By default, Brevo stores all your SMS transactional logs with no time limit. However, you can choose to manage the retention period of your SMS transactional logs by specifying for how long you want to store them.

To manage the retention period of your transactional logs and email previews, go to Transactional > SMS > Settings > Retention rules. From there, you have two options:

🔓 Store transactional logs with no time limit

This option is selected by default.

Select this option if you want to store your transactional logs with no time limit unless you delete them manually.

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💡 Good to know
If you need to comply with GDPR, we recommend you store your transactional logs for a limited time to avoid having to delete them manually on a regular basis.
⏱️ Store transactional logs for a limited time
❗️ Important
The deletion of transactional logs is retroactive. All transactional logs stored for longer than the time specified will be automatically deleted. Note that the deletion process can take up to 24 hours after saving your new settings.

Select this option if you want to store your transactional logs for a limited period of time only. This option is useful if you want to avoid having to delete logs manually on a regular basis to comply with GDPR.

You can select a period from 1 to 60 months. In that case, your transactional logs will be automatically deleted after the specified period of time. 

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🤔 Have a question?

If you have a question, feel free to contact our support team by creating a ticket from your account. If you don't have an account yet, you can contact us here.

If you’re looking for help with a project using Brevo, we can match you with the right certified Brevo expert partner.

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