Part 2: Verify your WhatsApp Business account

In this article we explain how to verify your WhatsApp Business account to allow you to send WhatsApp campaigns to a large number of customers.  

❗️ Important
If you do not verify your WhatsApp Business account within 30 days after its creation, Meta reserves the right to deactivate it and it will no longer be connected to your Brevo account. As long as your WhatsApp Business account has not been verified by Meta services, you can only send a limited number of messages to a limited number of WhatsApp users. The verification can take up to 30 days on Meta's side. Brevo is not responsible for the verification of your WhatsApp Business account.

Before your start

  • Link your WhatsApp Business account to Brevo. To learn more, check our dedicated article.
  • You must be an admin of the WhatsApp Business Manager account to verify your business.
  • Scan a supporting business document containing your Business Legal Name to verify it. If your business is not listed during the Select Your Businesses step of the verification process, you will also need to scan supporting business documents containing your Business Address and/or Phone Number. To learn more, check Meta's official documentation
    What types of documents are accepted?
    ✅ Acceptable documents Unacceptable documents
    • Certificate of Formation or Incorporation (ex: GST Certificate) 
    • Articles of Incorporation
    • Business License and Permits
    • Business tax registration
    • Business Bank Account Statements
    • Udyog Aadar (UID)
    • Business Credit Reports
    • Utility Bills 
    • Permanent Account Number Card (PAN) 
    • Shop establishment certificate
    • Invoices
    • Purchase orders
    • Self-filled applications for the company
    • Tax returns filed by you or your company
    • Personal bank statements
    • Website print
    • Other documents like company flyers, letterheads, ... 
  • If your supporting business documents are not in one of the languages supported by Meta, use English translations with official stamps of a translating agency. 
    Languages supported by Meta
    • Arabic 
    • Bengali
    • English
    • French
    • German
    • Greek
    • Hebrew
    • Hindi
    • Indonesian
    • Italian
    • Japanese
    • Korean
    • Malyasian
    • Mandarin
    • Polish
    • Portugese
    • Russian
    • Spanish
    • Thai
    • Turkish
    • Vietnamese

Verify your WhatsApp Business account

Once you have scanned all the required official documents:

  1. Access your WhatsApp Business Manager account and go to Business settings > Security Center.
  2. From the Business Verification section, click Start Verification
  3. Select a country
    Select the country in which your organization is registered.
  4. Add organization details
    Enter your Business Legal Name, Address, Business Phone Number and Website. Some of the fields may already be filled. Make sure that the information you input is the same as the one on your supporting documents and click Next
  5. Select a contact method
    Choose a verification method that will check if you are the person requesting verification. You can either receive a code by EmailPhone call, Text message (SMS), or perform a Domain verification
    ❗️ Important
    Ensure you are entering an email address or phone number that you have immediate access to. 
  6. Add supporting documents
    Submit supporting documents such as the Certificate of Incorporation, Business License, Business Bank Account Statement, etc. to verify your Business Legal Name and/or Address and Phone Number and click Next.
  7. Confirm contact method
    Confirm the email address or phone number you submitted to verify your business. 
  8. Enter confirmation code
    Type the verification code you received by email, SMS or call and click Next.

The Meta team will review your documents and you will receive a confirmation email when your business is verified. You can also check your verification status in your Security Centre. The verification process can take up to 30 days. Brevo is not responsible for the verification of your WhatsApp Business account. 

Once your WhatsApp Business account is verified and before sending your first WhatsApp campaign, check your messaging limit. Your limit is related to your phone number reputation and not to your WhatsApp Business account verification anymore. To learn more, check our dedicated article on the limits to the number of messages sent with WhatsApp Business Platform.

💡 Good to know
 If your Business verification has been rejected, check our dedicated article to make the necessary changes and submit your business to verification again. 

You are now ready to create and schedule your first WhatsApp campaign! 🚀 To learn more, check our dedicated article Create a WhatsApp campaign

🤔 Have a question?

If you have a question, feel free to contact our support team by creating a ticket from your account. If you don't have an account yet, you can contact us here.

If you’re looking for help with a project using Brevo, we can match you with the right certified Brevo expert partner.

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