A blocklisted contact is a contact who is excluded from receiving your communications from a specific channel, such as email campaigns or transactional SMS. They can be blocklisted for several reasons. For example, they may have unsubscribed or marked your communications as spam.
Before you start
- To learn more about the different types of blocklisted contacts, check our dedicated article What are the different types of blocklisted contacts?.
- To learn how to view the contacts who specifically unsubscribed from your communications, check our dedicated article View your unsubscribed contacts.
Where can I view my blocklisted contacts?
Campaigns
To view the list of contacts who are blocklisted from your email campaigns:
- Go to Contacts.
- Click Add filter to segment your contacts.
-
In the drop-down menu, select Email > Email campaigns subscriptions > Blocklisted.
- Optional: Click Choose which reason and select the reason why the contacts were blocklisted.
The contacts who have been blocklisted from your email campaigns appear in the search results.
To view the list of contacts who are blocklisted from your SMS campaigns:
- Go to Contacts.
- Click Add filter to segment your contacts.
-
In the drop-down menu, select SMS > SMS campaigns subscriptions > Blocklisted.
- Optional: Click Choose which reason and select the reason why the contacts were blocklisted.
The contacts who have been blocklisted from your SMS campaigns appear in the search results.
To view the list of contacts who are blocklisted from your WhatsApp campaigns:
- Go to Contacts.
- Click Add filter to segment your contacts.
- In the drop-down menu, select WhatsApp > WhatsApp campaigns subscriptions > Blocklisted.
The contacts who have been blocklisted from your WhatsApp campaigns appear in the search results.
Transactional sendings
To view the list of contacts who are blocklisted from your transactional emails, as well as the sender they're blocked from, go to Transactional > Settings > Blocked or Unsubscribed contacts.
To view the list of contacts who are blocklisted from your transactional SMS, go to Transactional > SMS > Settings > Blocked contacts.
⏭️ What's next?
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