If you are migrating from another app, you have to import your blocklisted contacts into Brevo. This is an important step to ensure that you don't reach out to invalid or unsubscribed contacts.

Good to know

• To learn more about blocklisted contacts and the reasons why they can get blocklisted, check our dedicated article FAQs - What are the different types of blocklisted contacts?.
• If you need to only blocklist a single contact, check our dedicated article Blocklist, unblock, or resubscribe contacts.

Import a list of blocklisted contacts

Importing blocklisted contacts follows the same process as importing regular contacts, but requires enabling specific additional options before confirmation. 

To import a list of blocklisted contacts:

1. Create an import file that contains your blocklisted contacts. To learn how to create an import file, check our dedicated article Create a file to import your contacts.
2. Import it into Brevo. To learn how to import contacts, check our dedicated article Import your contacts to Brevo.
3. Map the data of the contacts to your Brevo attributes.
4. Add the contacts to a specific list.
5. Mark the contacts as blocklisted from specific communication channels by enabling the following options:
   
   
   1. Blocklist your contacts from receiving your email campaigns.
   2. Blocklist your contacts from receiving your SMS campaigns.
   3. Blocklist your contacts from receiving your WhatsApp campaigns.
6. Click Confirm your import to begin importing your blocklisted contacts.
   You will then be redirected to the Contacts page.
   
   💡 Good to know

   Large imports may take a few minutes to process fully. 

Once your import is complete, you can download a report with the details of your import, including the number of added contacts, existing contacts, invalid email addresses, etc. You'll also receive an email including this summary.

On your Contacts page, blocklisted contacts are marked with a chip in the Blocklisted column that shows which channel they're blocklisted from.

⏭️ What's next?

• FAQs - Why not delete contacts who are blocklisted?
• View your blocklisted contacts (unsubscriptions, complaints, hard bounces)
• Blocklist, unblock, or resubscribe contacts

🤔 Have a question?

If you have a question, feel free to contact our support team by creating a ticket from your account. If you don't have an account yet, you can contact us here.

If you’re looking for help with a project using Brevo, we can match you with the right certified Brevo Agency partner.