What happens if I write a message to a phone number that doesn’t have WhatsApp?

Your messages will only be delivered to contacts who have the WhatsApp app.

If you send a WhatsApp message to an invalid phone number or not registered on the WhatsApp app: 

  • WhatsApp credits corresponding to the destination country will be deducted from your WhatsApp credits
    To avoid this, we highly recommend to ensure that the phone number stored in your contacts under the WHATSAPP attribute are correct and can receive your messages.
  • The WhatsApp message will generate a soft bounce
    Discover how many recipients did not receive your WhatsApp campaign by analyzing the Error column of your WhatsApp campaigns statistics. To learn more, check our dedicated article Understand the statistics and reports of your WhatsApp campaigns.

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