Do you have a question or need help with a specific topic? Our support team is happy to assist you with using Brevo.
How you contact our support team depends on whether you can log in to your Brevo account:
- Tengo una cuenta de Brevo y puedo iniciar sesión
- No puedo iniciar sesión o no tengo una cuenta de Brevo
Good to know
- Support is available in any of the following languages: English, Spanish, French, Italian, Portuguese, and German.
- Brevo's support team can help with questions or technical issues while using Brevo. However, developer-level topics, such as custom code setup or troubleshooting, advanced API implementations, or custom integrations, are outside our support scope.
For these topics, we recommend consulting a developer, working with a Brevo Partner Agency, or referring to the Brevo API documentation.
Tengo una cuenta de Brevo y puedo iniciar sesión
If you have a Brevo account and can log in, there are two ways to contact us:
Para abrir un nuevo ticket de soporte, sigue estos pasos:
- Log in to your Brevo account.
-
Click the question mark icon
at the top-right side of the screen.
- Click Support and Tickets > Contact your support team.
- Rellena el ticket de soporte con cualquier información relevante.
- Haz clic en Submit (Enviar) para crear el ticket de soporte.
A member of the support team will respond to your request as soon as possible.
Para contactarnos por teléfono, sigue estos pasos:
- Log in to your Brevo account.
-
Click the question mark icon
- Click Support and Tickets.
-
Call the phone number that corresponds to your country. Make
sure to share your support ID with the support team
to help them identify your account.
A member of the support team will answer and solve your questions on the phone.
No puedo iniciar sesión o no tengo una cuenta de Brevo
If you cannot log in or don't have a Brevo account, you can use the contact form to contact the support team:
- Go to the Contact Us page on the Brevo website.
- Selecciona Support (Soporte).
- Rellena el formulario con la información pertinente.
- Haz clic en Send (Enviar).
A member of the support team will respond to your request as soon as possible.
Busca en nuestros recursos
Before contacting the support team, do not hesitate to search through our resources:
- Brevo Help Center - Have a question about how to use Brevo? Find the answer to your question in one of our help articles.
- Brevo API Documentation - Looking for information on using the Brevo API? Find guides, reference docs, and examples to help you integrate with our platform.
- Brevo Blog - Want to stay on top of the latest email marketing trends? Read our blog articles to learn all the tips & tricks there is to know.
- Brevo Community - Connect with other Brevo users and share insights. Join discussions, ask questions, and exchange tips to make the most out of Brevo’s tools.
- Brevo's YouTube channel - Eager to learn the ropes of email marketing? Watch our video tutorials and webinars to quickly learn how to use Brevo to grow your business.
Additionally, the support team may recommend some of these resources to guide you in solving your problem.
🤔 ¿Tiene alguna duda?
Si tiene alguna pregunta, no dude en ponerse en contacto con nuestro equipo de asistencia mediante la creación de un ticket desde su cuenta. Si todavía no tiene una cuenta, puede ponerse en contacto con nosotros aquí.
Si necesitas ayuda con un proyecto usando Brevo, podemos ponerte en contacto con la agencia partner de Brevo adecuada.