Customers in India can be billed locally by Brevo India (Brevo CRM Solutions Limited), with local payment methods and GST invoices. Learn what changes with Brevo India, how to switch to it, and what is not available.

Before you start

• Only the account owner or users with the permission to Manage plan, billing, and payment information can change billing information. To learn more, check our dedicated article Add users and assign permissions in Brevo.
• Switching to Brevo India can only be done before your first paid invoice.
• Check if you use SMS or Phone. They are not available with Brevo India.

When Brevo India bills you

You are billed by Brevo India in the following cases:

• Automatically: you created your account on or after October 29, 2026 from India, or you selected India as your country during onboarding.

• When you switch: another entity bills your account and you change your billing country to India. In this case, you can switch to Brevo India before your first paid invoice. 

  ❗️ Important

  The switch is permanent and can't be undone, and you can only make it before your first paid invoice.

The switch is optional. If you decline, nothing changes and the current entity keeps billing your account.

What changes with Brevo India

The following list shows what changes when Brevo India bills you:

• Billing entity
  Your invoices are issued by Brevo CRM Solutions Limited, our entity in India.
• Payment methods
  You can pay with UPI, including UPI Autopay, or with a card. To learn more, check our dedicated article Available payment methods in Brevo.
• Invoices and GST
  You receive GST invoices. Brevo India charges GST whether or not you add a GST number. To learn more, check our dedicated article About taxes in Brevo (VAT, GST, SST).
• Currency
  You are billed in Indian rupees (INR) only.
• Available channels
  SMS and Phone are not available with Brevo India because of regulatory compliance requirements in India. WhatsApp is available.

Switch to Brevo India

To switch your billing entity to Brevo India:

1. In Brevo, click the account dropdown and select My plan > Billing information.
2. In Country, select India.
3. In State, select your state.
4. Read the message that explains what changes with Brevo India and what to know before you switch.
5. Select I understand this is permanent and agree to switch my billing entity and the contracting entity under the Terms of Services from Brevo SAS to Brevo CRM Solutions Ltd.
6. If you have a GST number, select I have a GSTIN number and enter it in GSTIN. Otherwise, leave I don't have GSTIN number selected.
   
    
7. Click Confirm billing information.

Your account will now be billed by Brevo India.

⏭️ What's next?

• Available payment methods in Brevo
• About taxes in Brevo (VAT, GST, SST)
• Receive your invoices by email

🤔 Vous avez des questions ?

Pour toute question, n’hésitez pas à contacter notre service client en créant un ticket à partir de votre compte. Si vous n’avez pas encore de compte, vous pouvez nous contacter ici.

Si vous avez besoin d'aide pour un projet impliquant Brevo, nous pouvons vous mettre en relation avec une agence partenaire Brevo.