Phone allows you to call your clients through VoIP (Voice over Internet Protocol), which is a technology that enables voice communications over the Internet instead of traditional telephone networks.

You can also make and receive calls using the Phone apps. To learn more, check our dedicated article Discover the Phone desktop and mobile apps.

Before you start

• Phone is only available with a Sales Advanced package. For more information, check our pricing page.
• To make or receive calls, you need to have an active phone number in your account. You can see if you already have an active phone number on the Phone lines page.

📞 Outbound calls and credits

With Brevo Phone, you can easily make outbound calls from your dialer, contacts, deals, or company pages. Each outbound call uses credits, which are included in your monthly plan.

Make an outbound call

There are different ways to start an outbound call. You can either enter a number in the call interface or directly call your saved contacts.

From the dialer From the Contacts page From the deal or company details page

Go to Conversations > Phone. Click Open your phone. Use your keyboard or the keypad on your screen to enter the phone number you want to call. Ensure you type in the international prefix (e.g. for US/CA: +1, for FR: +33). Click the green call button to start the call. The call will ring until the recipient answers.

If you have added a contact's phone number, you can call them directly from their contact details page:

1. Go to CRM > Contacts.
2. Click your contact's name to open their contact details page.
3. Click the phone icon above Call.
   
4. (Optional) If your contact has more than one phone number saved, select the one you want to call (landline, SMS, or Whatsapp).
5. Click the green call button to start the call.

If you have associated a deal or company with a contact and have added that contact's phone number, you can call them directly from the deal or company details page:

1. Go to:
   • CRM > Companies and select a company.
   • CRM > Deals and select a deal.
2. In the Contacts section, click the three-dot icon > Call next to the contact's name.
   
3. (Optional) If your contact has more than one phone number saved, select the one you want to call (landline, SMS, or Whatsapp).
4. Click the green call button to start the call.

How do credits work?

Phone uses credits only when you make an outbound call. Each month, you get 2000 credits per number of users. You start getting charged when your contact picks up or when the call goes to voicemail. The number of credits used per minute for a call depends on the country you are calling. To learn more about the pricing per country, check this file.

📲 Receive an inbound call 

When someone calls your number, you will receive a ringing notification on your browser. To answer the call, click the green button.

If you receive another call while on an active call, you'll get a notification. Answering the new call will end your current one.

☎️ Overview of the dialer features

During a call, the following features are available on the dialer:

1. Audio settings
   Click to open the audio settings. You can choose the input and output devices for your calls.
2. View profile
   Click to open the contact's details page.
3. Dialpad
   Click to open the number pad. This can be useful in case you have to select a number to get forwarded to the correct team.
4. Pause or resume recording
   If you've enabled call recording for this phone line, click to pause the recording. Click again to resume the recording.
5. Mute
   Click to mute your microphone. Click again to unmute it.
6. Transfer call
   Click to select a teammate and transfer the call to them. Your call ends immediately, and the call continues with your teammate when they answer.
7. Hang Up
   To end the call, click the red hang-up button.

➕ Add a contact from Phone

You can create a new contact in Brevo Phone during or after a call. This will automatically add the phone number to their information details.

During a call After a call

During a call, click Add contact. Fill in the first and last names of the contact. Click Save contact.

Go to Conversations > Phone > Call history. Click the number of the person you want to add as a contact to open their information details. Fill in the contact information. Their phone number is pre-filled. Click Save.

⏭️ What's next?

• About the call history dashboard
• Discover the Phone desktop and mobile apps

🤔 Have a question?

If you have a question, feel free to contact our support team by creating a ticket from your account. If you don't have an account yet, you can contact us here.

If you’re looking for help with a project using Brevo, we can match you with the right certified Brevo Agency partner.