Phone allows you to call your clients through VoIP (Voice over Internet Protocol) which is a technology that enables voice communications over the Internet instead of traditional telephone networks.
You can also make and receive calls using the Phone apps. To learn more, check our dedicated article Discover the Phone desktop and mobile apps.
Before you start
To be able to make or receive calls you must have an active phone number in your account. You can see if you already have an active phone number on the Phone lines page.
📞 Make an outbound call
There are different ways to start an outbound call. You can either make a call by entering a number in the call interface or by making a call to your saved contacts.
If you have added a contact's phone number, you can call them directly from their contact details page:
- Go to Contacts.
- Click your contact's name to open their contact details page.
- In Information, click the phone icon next to the phone number.
- Click the green call button to start the call.
If you have associated a deal or company with a contact and have added that contact's phone number, you can call them directly from the deal or company details page:
📲 Receive an inbound call
When someone calls your number, you will receive a ringing notification on your browser. To answer the call, click the green button.
☎️ Overview of the dialer features
During a call, the following features are available on the dialer:
Click to open the audio settings. You can choose the input and output devices for your calls.
Click to open the contact's details page.
Click to open the number pad. This can be useful in case you have to select a number to get forwarded to the correct team.
Pause or resume recording
If you've enabled call recording for this phone line, click to pause the recording. Click again to resume the recording.
Click to mute your microphone. Click again to unmute it.
To end the call, click the red hang-up button.
➕ Add a contact from Phone
You can create a new contact in Brevo Phone during or after a call. This will automatically add the phone number to their information details.
⏭️ What's next?
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