After creating WhatsApp templates, you may need to edit, duplicate, or delete them. Go to Campaigns > Templates > WhatsApp and use the search bar or Status drop-down filter to find the desired WhatsApp template.
🗂️ Manage your WhatsApp templates
Depending on the status of your WhatsApp template, you can only perform certain actions:
| Status and description | Edit | Duplicate | Delete |
|
✅ Approved The template has been approved by Meta and can be used in automations or to send WhatsApp campaigns. |
✅ | ✅ | ✅ |
|
🙅 Rejected The template has been rejected by Meta because it didn't follow their guidelines. Duplicate, edit, and submit it for approval to Meta again. |
❌ | ✅ | ✅ |
|
⌛️Pending The template has been submitted for approval to Meta and is pending validation. Once approved, you will be able to use it in automations or to send WhatsApp campaigns. |
❌ | ✅ | ❌ |
|
📝 Draft The template is currently being designed. You can edit its settings and content at any time. |
✅ | ✅ | ✅ |
|
⏸️ Paused The template has been paused by Meta because it returned too much negative feedback from your recipients. It will resume after a pause period defined by Meta. To learn more, check our dedicated article My WhatsApp campaign has been paused. |
❌ | ✅ | ✅ |
✍️ Edit a WhatsApp template
Brevo allows you to edit your WhatsApp template's content such as header, body and buttons. Depending on the status of your WhatsApp template, the procedure to edit your WhatsApp template differs:
To edit a WhatsApp template with the Draft or Approved status:
- Go to Campaigns > Templates > WhatsApp.
- Next to the name of the WhatsApp template you want to edit, click the edit
icon.
- Edit your WhatsApp template in the editor.
- Once your WhatsApp template is ready, click Save then Submit for approval.
If your WhatsApp template is in Rejected or Pending status, or if you exceeded the limit to edit your Approved WhatsApp template, you will need to duplicate your WhatsApp template to be able to edit it:
- Go to Campaigns > Templates > WhatsApp.
- Click the three-dot icon > Duplicate. The duplicated template appears at the top of your template list with a _copy tag at the end of its name.
- Next to the name of the duplicated WhatsApp template, click the edit
- Edit your WhatsApp template in the editor.
- Once your WhatsApp template is ready, click Save then Submit for approval.
You will be able to use your WhatsApp template once it has been approved by Meta. To learn more, check the dedicated section Submit your message for approval.
⏭️ What's next?
- Create a WhatsApp campaign
- Create a WhatsApp template
- Send WhatsApp messages through an automation workflow
- Best practices for WhatsApp messages
- Reply to WhatsApp messages with Conversations
🤔 Have a question?
If you have a question, feel free to contact our support team by creating a ticket from your account. If you don't have an account yet, you can contact us here.
If you’re looking for help with a project using Brevo, we can match you with the right certified Brevo expert partner.