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Do you have a refund policy?

Brevo does not provide refunds for used and unused credits, except in cases when: 

  • there is a technical error by Brevo,
  • a user is not qualified to send from Brevo's shared IPs.

Please note that we cannot refund any unused months when you did not use the service and/or forgot to cancel your plan.

❗️ Important
If your campaigns do not respect our Terms & Conditions, or if your use of brevo.com is abusive, we may stop one or more of your campaigns without notice.

🤔 Have a question?

If you have a question, feel free to contact our support team by creating a ticket from your account. If you don't have an account yet, you can contact us here.