Brevo does not provide refunds for used and unused credits, except in cases when:
- there is a technical error by Brevo,
- a user is not qualified to send from Brevo's shared IPs.
Please note that we cannot refund any unused months when you did not use the service and/or forgot to cancel your plan.
❗️ ImportantIf your campaigns do not respect our Terms & Conditions, or if your use of brevo.com is abusive, we may stop one or more of your campaigns without notice.
🤔 Have a question?
If you have a question, feel free to contact our support team by creating a ticket from your account. If you don't have an account yet, you can contact us here.