❗️ Important
Once an invoice is issued, its information cannot be modified, including the billing address, tax rate, and other details. However, you can add a purchase order number to pending or unpaid invoices.The process for changing your billing and bank details varies depending on the type of account you have. Select the tab that matches your account type to view the appropriate instructions:
💡 Good to know
Only the account owner or users with the permission to Manage plan, billing, and payment information can access the My plan page and change the billing and bank details.- Click the account dropdown > My plan at the top-right corner of the screen.
- Go to the Payment methods tab to add or remove a payment method.
❗️ ImportantYou need to have at least one valid payment method in your Admin account. - Go to the Billing information tab to edit:
- Your billing details,
- Your VAT number,
- The email address for receiving your invoices by email.
💡 Good to know
Billing information and bank details can only be updated at the Admin account level.
- Go to My plan.
- Go to the Payment methods tab to add or remove a payment method.
❗️ ImportantYou need to have at least one valid payment method in your Admin account. - Go to the Billing information tab to edit:
- Your billing details,
- Your VAT number,
- The email address for receiving your invoices by email.
💡 Good to know
Billing information and bank details can only be updated at the Admin account level.- Click your account name and select My plan.
- Go to the Payment methods tab to add or remove a payment method.
- Go to the Billing information tab to edit:
- Your billing details,
- Your VAT number,
- The email address for receiving your invoices by email.
⏭️ What's next?
- View your billing history and download your invoices
- Add a purchase order (PO) number to pending or unpaid invoices
- Receive your invoices by email
- Where can I add my VAT number and is VAT charged?
🤔 Have a question?
If you have a question, feel free to contact our support team by creating a ticket from your account. If you don't have an account yet, you can contact us here.
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