If the current account owner has left your company, you can make a new person the account owner. The account owner is the person whose email address is the account email address, so changing the owner means replacing that email address with the new owner's email address.

Only the account owner can change the account email address, so the steps depend on whether you can still access the current owner's email address.

• I still have access to the current owner's email address
• I no longer have access to the current owner's email address

I still have access to the current owner's email address

Log in to the Brevo account with the current owner's email address and change the account email address to the new owner's email address. The new owner can then log in with their email address.

➡️ To learn more, check our dedicated article Change your Brevo account email address and password.

I no longer have access to the current owner's email address

If the current owner's email address is deactivated or inaccessible, you have two options:

• Option 1: Work with your IT team
• Option 2: Provide proof to Brevo's support team

Option 1: Work with your IT team

1. Contact your IT team and ask them to either:
   • Reactivate the current owner's email address or provide access to their mailbox, or
   • Redirect emails going to the deactivated email address to another email address you have access to.
2. Follow the steps in the section I still have access to the current owner's email address to update the account owner.

Option 2: Provide proof to Brevo's support team

If you cannot reactivate the current owner's email address, access their mailbox, or redirect their emails, you can request the account owner change by submitting official documentation to Brevo's support team.

To submit a request, you need to meet the following requirements:

• You must be on a paid Brevo plan.
• The email address you use to contact support must be a professional email address whose domain matches your company's domain. For example, if the Brevo account was created with name@yourcompany.com, you need an email address ending in @yourcompany.com. Free email providers such as Gmail, Yahoo, or Outlook are not accepted.

To request the change, follow these steps:

1. Log in to your domain host and add a new TXT record with the following value: brevo-verification. This allows Brevo to verify that you own the domain. 
2. Contact our support team by creating a ticket from your account.
3. In your ticket, provide the following documents:
   • Confirmation and evidence that the current owner's email address was deactivated, such as a screenshot from:
     • Your IT email management tool
     • Your backend system
   • Corporate authorization to act on behalf of your company, such as:
     • Power of Attorney
     • Signed bylaws or company statutes
     • Certificate of incorporation showing the name of a legal representative
   • Proof that the current owner was an employee or authorized agent at the time the account was created, such as:
     • Employment contract or freelance agreement
     • Document confirming the end of employment or freelance contract, including the end date

⏭️ What's next?

• Change your Brevo account email address and password
• Add users and assign permissions in Brevo

🤔 Have a question?

If you have a question, feel free to contact our support team by creating a ticket from your account. If you don't have an account yet, you can contact us here.

If you’re looking for help with a project using Brevo, we can match you with the right certified Brevo Agency partner.