If the current account owner has left your company, you may need to update the account owner. Follow the steps below depending on your situation:

• I still have access to the owner's email
• I no longer have access to the owner's email

I still have access to the owner's email

If you still have access to the owner's email, simply log in to the Brevo account using the current owner’s email and update the login email to the new owner’s email on the Profile page. The new owner will then be able to log in using their email.

➡️ To learn more, check our dedicated article Change your Brevo account email address and password.

I no longer have access to the owner's email

If the previous owner’s email is deactivated or inaccessible, you have two options:

• Option 1: Work with your IT team
• Option 2: Provide proof to Brevo's support team

Option 1: Work with your IT team

1. Contact your IT team and ask them to either:
   • Reactivate the previous owner’s email or provide access to their mailbox, or
   • Redirect emails going to the deactivated email to another email address you have access to.
2. Follow the steps in the section I still have access to the owner's email to update the account owner.

Option 2: Provide proof to Brevo's support team

If you cannot reactivate the previous owner's email, access their mailbox, or redirect their emails, you can request the account owner change by submitting official documentation to Brevo's support team.

To submit a request, you need to meet the following requirements:

• You must be on a paid Brevo plan.
• You must use a professional email address whose domain matches your company's domain (for example, if the Brevo account was created with name@yourcompany.com, you need an email address ending in @yourcompany.com). Free email providers such as Gmail, Yahoo, or Outlook are not accepted.

To request the change, follow the steps below:

1. Log in to your domain host and add a new TXT record with the following value: brevo-verification. This allows Brevo to verify that you own the domain. 
2. Contact our support team by creating a ticket from your account.
3. In your ticket, provide the following documents:
   • Confirmation and evidence that the previous owner's email was deactivated, such as a screenshot from:
     • Your IT email management tool
     • Your backend system
   • Corporate authorization to act on behalf of your company, such as:
     • Power of Attorney
     • Signed bylaws or company statutes
     • Certificate of incorporation showing the name of a legal representative
   • Proof that the previous owner was an employee or authorized agent at the time the account was created, such as:
     • Employment contract or freelance agreement
     • Document confirming the end of employment/freelance contract, including the end date

⏭️ What's next?

• Change your Brevo account email address and password
• Add and manage users on your Brevo account

🤔 Have a question?

If you have a question, feel free to contact our support team by creating a ticket from your account. If you don't have an account yet, you can contact us here.

If you’re looking for help with a project using Brevo, we can match you with the right certified Brevo Agency partner.