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Change your Brevo account owner

If the current account owner has left your company, you may need to update the account owner. Follow the steps below depending on your situation:

I still have access to the owner's email

💡 Good to know
If you don't know the current owner’s Brevo account password, reset it by clicking I forgot my password on the login page.

If you still have access to the owner's email, simply log in to the Brevo account using the current owner’s email and update the login email to the new owner’s email on the Profile page. The new owner will then be able to log in using their email.

➡️ To learn more, check our dedicated article Change your Brevo account email address and password.

I no longer have access to the owner's email

If the previous owner’s email is deactivated or inaccessible, you have two options:

Option 1: Work with your IT team

  1. Contact your IT team to reactivate the previous owner’s email or provide access to their mailbox.
  2. Follow the steps in the section I still have access to the owner's email to update the account owner.

Option 2: Provide proof to Brevo's support team

❗️ Important
Brevo's support team can review your request once all required documentation is received. Providing the necessary documents allows the team to evaluate the request, but account changes cannot be guaranteed.

If you cannot reactivate the previous owner’s email or access their mailbox, you can request the account owner change by submitting official documentation to Brevo's support team.

  1. Contact our support team by creating a ticket from your account.
  2. Provide the following documents:
    • Confirmation and evidence that the previous owner’s email was deactivated, such as a screenshot from:
      • Your IT email management tool
      • Your backend system
    • Corporate authorization to act on behalf of your company, such as:
      • Power of Attorney
      • Signed bylaws or company statutes
      • Certificate of incorporation showing the name of a legal representative
    • Proof that the previous owner was an employee or authorized agent at the time the account was created, such as:
      • Employment contract or freelance agreement
      • Document confirming the end of employment/freelance contract, including the end date

⏭️ What's next?

🤔 Have a question?

If you have a question, feel free to contact our support team by creating a ticket from your account. If you don't have an account yet, you can contact us here.

If you’re looking for help with a project using Brevo, we can match you with the right certified Brevo Agency partner.

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