Whether you’re an agency managing multiple clients, a large company, or a business owner needing separate access for developers, you can easily invite additional users to help manage your Brevo account.

You control what each user can access by assigning permissions based on their responsibilities, while keeping other parts of Brevo hidden. This helps maintain security and ensures everyone has the information they need.

Good to know

Only the account owner or users with permission to manage users can add and manage users.

User limits and pricing overview

The number of users you can invite to your Brevo account, the seats included, and their associated costs depend on your subscription plan and whether you have purchased a Sales package.

Every account includes 1 owner with 1 marketing seat and 1 sales seat by default.

Expand the 🔎 Summary table section below to see an overview of what’s included in each plan, with and without a Sales package.

➡️ To learn more, check our dedicated article About Brevo pricing and plans.

Add users to your Brevo account

Add users to your Brevo account and assign them permissions to access and use specific features.

Step 1. Enter the email addresses of the users

To invite additional users to your Brevo account:

1. Click the account dropdown and select Settings > Users.
2. Click Add users.
   
3. Enter the email addresses of the users you want to invite, separated by commas.
4. Click Continue.
   

Step 2. Assign permissions to the users

1. Select the permissions you want to assign to the users:
   📖 Full permissions📘 Custom permissions

   

   Give the users full permissions to:

   • All general features (users and APIs management, company profile management, contact management)
   • All marketing features
   • All sales features (available with the Sales Essentials and Sales Advanced packages)

   ❗️ Important

   Permissions cannot be limited to General features only. You must select at least one permission from Marketing features or Sales features. Keep in mind that adding these permissions may not be possible depending on your subscription plan or may result in extra costs. To learn more, check our dedicated section User limits and pricing overview.

   

   Give the users custom permissions from the following list:

   🚀 General features

   Give the users access to All general features or to specific ones only:

   Contacts

   There are multiple permissions for Contacts:

   • View
     Allows users to view the contacts and their information (attributes, lists, etc.).
   • Create/edit/delete contacts
     Allows users to create new contacts, edit their information (attributes, lists, etc.), and delete them individually. 
     
     💡 Good to know

     Without this permission, users cannot manage the Test list used for email campaigns.
     
   • Import contacts
     Allows users to import a list of contacts and edit their information (attributes, lists, etc.).
   • Export contacts
     Allows users to export contacts as a CSV file (segmented contacts export, lists export, and openers and clickers export in campaign reports).
     💡 Good to know

     Without this permission, users cannot download automation logs.
   • Lists, segments, and attributes management
     Allows users to create, edit, and delete contact lists, attributes, and segments.
   • Contact forms
     Allows users to create, edit, and delete contact forms.

   Companies

   There are multiple permissions for Companies:

   • Create/edit/delete owned companies
     Allows users to create, edit, and delete their own companies.
   • Manage companies from other users
     Allows users to edit and delete the companies of other users.
   • Settings
     Allows users to manage the settings of companies.

   💡 Good to know

   Users can only have permission to manage companies of other users if they have permission to manage their own.

   User management

   Allows users to invite additional users to the account, cancel an invitation, and customize their permissions.

   💡 Good to know

   Without this permission, users can still view the list of users available in the account.

   Senders, domains, and dedicated IPs

   There are multiple permissions for Senders, domains, and dedicated IPs:

   • Senders management
     Allows users to create, edit, and delete senders.
   • Domains management
     Allows users to add, authenticate, and delete domains.
   • Dedicated IPs management
     Allows users to purchase, set up, and manage dedicated IPs.

   💡 Good to know

   Without these permissions, users can still view senders, domains, and dedicated IPs.

   Manage plan, billing, and payment information

   Allows users to manage the plan, billing, and payment information of the Brevo account on behalf of the account owner.

   💡 Good to know

   With this permission, users will also be able to invite additional users, cancel an invitation, and manage user permissions.

   SMTP & API

   There are multiple permissions for SMTP & API:

   • SMTP
     Allows users to access and use SMTP keys within the account.
   • API Keys
     Allows users to access and use API keys within the account.
   • Authorized IPs
     Allows users to add and remove authorized IPs for API calls.

   Transactional emails

   There are multiple permissions for Transactional emails:

   • Access to all pages/manage settings
     Allows users to access all pages and manage the settings related to transactional emails.
   • Preview/resend/delete logs
     Allows users to preview, resend, and delete transactional logs.

   ✉️ Marketing features

   Give the users access to All marketing features or to specific ones only:

   Email campaign

   There are multiple permissions for Email campaign:

   • Create/edit/delete
     Allows users to create, edit, and delete email campaigns.
   • Send/schedule/suspend
     Allows users to send, schedule, and suspend email campaigns.

   💡 Good to know

   • Without this permission, users cannot requeue email campaigns.
   • Without these permissions, users can still view email campaign previews and report data.

   SMS campaign

   There are multiple permissions for SMS campaign:

   • Create/edit/delete
     Allows users to create, edit, and delete SMS campaigns.
   • Send/schedule/suspend
     Allows users to send, schedule, suspend, and requeue SMS campaigns.

   💡 Good to know

   Without these permissions, users can still view SMS campaign previews and report data.

   Templates

   There are multiple permissions for Templates:

   • Create/edit/delete
     Allows users to create, edit, and delete email templates.
   • Activate/deactivate
     Allows users to activate and deactivate email templates.

   💡 Good to know

   Without these permissions, users can still see a preview of the templates.

   Automation workflows

   There are multiple permissions for Automations workflows:

   • Create/edit/delete/share
     Allows users to create, edit, delete, and share automations with other Brevo accounts.
   • Activate/deactivate/pause
     Allows users to activate, deactivate, and pause automations.
     
   • Settings
     Allows users to access the Settings page, where you can find the installation procedure and script for the Brevo tracker.

   💡 Good to know

   Without these permissions, users can still view the automations.

   Landing pages

   Allows users to create, edit, publish, and delete landing pages.

   Push

   There are multiple permissions for Push:

   • View
     Allows users to view push notification campaigns and associated metrics.
   • Create/edit/delete
     Allows users to create, edit, and delete push campaigns.
   • Send
     Allows users to activate push campaigns.
   • Project setup and settings
     Allows users to access and manage the setup and settings of your push projects.
   • Push segments
     Allows users to view, create, edit, and delete push segments.

   💼 Sales features

   ✅ Plan availability

   Permissions for sales features are only available with the Sales Essentials and Sales Advanced packages. Permissions for sequences and phone features are exclusive to the Sales Advanced package. For more information, check our pricing page or talk to one of our sales experts.

   Give the users access to All sales features or to specific ones only:

   Deals

   There are multiple permissions for Deals:

   • Create/edit deals
     Allows users to create and edit their own deals.
   • Delete owned deals
     Allows users to delete their own deals.
   • Manage deals and tasks of other users
     Allows users to edit and delete the deals and tasks of other users.
     
   • Reports
     Allows users to see the sales reports.
   • Settings
     Allows users to manage notifications, deals, and pipelines settings.

   💡 Good to know

   Users can only have permission to manage deals and tasks of other users if they have permission to manage their own.

   All sequences features

   Give access to All sequences features.

   Conversations

   There are multiple permissions for Conversations:

   • View all chats/pick new chats/manage assigned chats
     Allows users to view all chats, pick new ones, and manage their assigned chats.
   • Manage settings/installation
     Allows users to manage chat settings, install the chat widget, and connect email and social media.
     

   All phone features

   Give access to All phone features.

   All meetings features

   Give access to All meetings features.

2. Click Confirm permissions.

Step 3: Invite the users

1. Review the summary on the checkout page.
   
   💡 Good to know

   If adding the users generates extra costs, you’ll see details about the next billing amount for the users, as well as the immediate pro-rated charge covering the period between the day you invite the users and the end of your current billing cycle.
2. Click Pay and send the invitation now.
   

Each user will receive an email invitation to join your Brevo account.

Cancel or resend an invitation

If needed, you can cancel or resend invitations you’ve sent to users.

Cancel an invitation

You can cancel an invitation sent to a user any time before they accept it.

1. Click the account dropdown and select Settings > Users.
2. Select the user whose invitation you want to cancel.
3. Click Cancel the invitation.
   
4. Click Yes, cancel to confirm.

You have canceled the invitation. The user will not be able to accept it and will not have access to your Brevo account. 

Resend an invitation

If a user can’t find the invitation you sent, hasn’t accepted it within 72 hours, or for any other reason, you can easily resend it.

1. Click the account dropdown and select Settings > Users.
2. Select the user whose invitation you want to resend.
3. Click Resend invitation.
   

You have resent the invitation to the user.

Edit the permissions of a user

You can add or remove permissions from an existing user.

1. Click the account dropdown and select Settings > Users.
2. Click the email address of the user you want to edit.
3. Edit the permissions of the user.
4. Click Save the changes.
5. Review the summary on the checkout page and confirm the new permissions.
   
   💡 Good to know

   In case of additional costs, we will provide you with information about the next billing and the immediate pro-rate billing between the day you edit the permissions and the end of your current billing cycle.

Remove a user from your Brevo account

If needed, you can remove a user from your Brevo account, whether they've accepted your invitation or not.

Revoke an active user's access

You can revoke an active user’s access to remove them from your Brevo account.

1. Click the account dropdown and select Settings > Users.
2. Select the active user whose access you want to revoke.
3. Click Revoke access.
   
4. Click Yes, revoke access.

You have revoked the user's access. They will no longer be able to access your Brevo account. 

Delete a rejected user

If a user rejects your invitation, you can remove them from the Users page so they no longer appear in your list.

1. Click the account dropdown and select Settings > Users.
2. Select the rejected user you want to delete.
3. Click Delete the user.
   
4. Click Yes, delete.

You have deleted the user. They will no longer be able to access your Brevo account. 

🤔 Have a question?

If you have a question, feel free to contact our support team by creating a ticket from your account. If you don't have an account yet, you can contact us here.

If you’re looking for help with a project using Brevo, we can match you with the right certified Brevo Agency partner.