With Brevo, whether you are a marketing agency managing multiple clients, a company with large teams, or a business owner requiring separate access for developers working on integrations, you can invite additional team members to help manage your account. You control what users can access by giving them specific permissions relevant to their responsibilities. This helps maintain security and ensures everyone has the right information they need.

Good to know

• To learn more about the permissions available for your users, check our dedicated article User permissions in Brevo.
• Only owners of a Brevo account or users with the User management permission can add users and customize their permissions.

Limits on the number of users

The number of users you can invite to your Brevo account depends on your subscription plan:

• On the Free/Starter Marketing Platform and Free Conversations Platform plans, you are limited to only 1 user. You can add another user to your account, but you will only be able to give them access to general and Sales Platform features.
• On the Business Marketing Platform, Pro Conversations Platform, and Sales Platform plans, you can add up to 10 users to your account.
• On the Enterprise plan, you can add more than 10 users to your account.

Each additional user comes with an additional cost that varies based on the permissions given.

Overview of the Users page

The Users page allows you to see who has been invited to access your Brevo account and manage their permissions:

1. Identify your users by their Email address.
2. Check the Status of your users:
   

   Active	The user has access to the account.
   Pending	You have invited the user to join the account, but they haven't accepted or rejected the invitation yet.
   Rejected	You have invited the user to join the account, but they have rejected the invitation or have taken more than 72 hours to accept it.

3. View which User role has been assigned to your users. If no user role has been assigned, the mention NA will be displayed.
   
   💡 Good to know

   User roles are only available on an Enterprise plan. For more information, check our website or get in touch with our Sales team.
4. Check which permissions have been given to the users for each plan:
   

   Owner	The user is the owner of the account. They have access to all the features of the plan.
   Full permissions	The user has access to all the features of the plan, except for managing the company profile.
   Custom permissions	The account owner has chosen which permissions are given to the user. The user has access to only certain features of the plan.
   No permission	The user doesn't have access to any feature of the plan.

5. Click Add a user to invite a new user to your account.

Add users to your Brevo account

To invite users to your account:

1. Click the account dropdown and select Users.
2. Click Add a user.
   
3. Enter the email addresses of the users you want to invite, separated by commas.
   
   💡 Good to know

   When inviting multiple users at once, they will all receive the same role and permissions within your organization. To assign different roles and permissions, invite users individually.
4. Click Continue.
5. Choose which permissions to give to your users:
   
   Full permissions

   The users are given full permissions, except for managing the company profile.

   User role

   💡 Good to know User roles are only available on an Enterprise plan. For more information, check our website or get in touch with our Sales team.
   	The users are being assigned an existing user role with a predefined set of permissions.
   ➡️ To learn more about user roles, check our dedicated article Create and manage user roles with predefined permissions .

   Custom permissions

   The users are given custom permissions from the full list of permissions.

   ➡️ To learn more about the permissions available, check our dedicated article User permissions in Brevo.

6. Click Continue
7. Review the summary on the checkout page and send the invitation. 
   
   💡 Good to know

   In case of additional costs, we will provide you with information about the next billing for this user and the immediate pro-rate billing between the day you invite the users and the end of your current billing cycle.

The users will each receive an invitation by email.

Edit the permissions of a user

If you want to add or remove permissions from an existing user, you can edit them:

1. Click the account dropdown and select Users.
2. Click the email address of the user you want to edit.
3. Edit the user's permissions.
   ➡️ To learn more about the available permissions, check our dedicated article User permissions in Brevo.
4. Click Save the changes.
5. Review the summary on the checkout page and confirm the new permissions.
   
   💡 Good to know

   In case of additional costs, we will provide you with information about the next billing and the immediate pro-rate billing between the day you edit the permissions and the end of your current billing cycle.

Cancel or resend an invitation

Cancel an invitation

You can cancel an invitation sent to a user before they accept it:

1. Click the account dropdown and select Users.
2. Select the user's invitation you want to cancel.
3. Click Cancel the invitation.
   
4. You can see the monthly cost reduction and the pro-rated refund calculated from today, which will be applied on your next billing date. Click Yes, cancel to confirm.

You have canceled the invitation. The user won't be able to accept the invitation and won't have access to your Brevo account. 

Resend an invitation

In case a user cannot find the invitation you have sent them, takes more than 72 hours to accept it, or for any other reasons, you can resend it in a few clicks:

1. Click the account dropdown and select Users.
2. Select the user's invitation you want to resend.
3. Click Resend invitation.
   

You have resent the invitation to the user.

Remove a user from your account

Revoke access (active user)

If you want to remove all permissions from an active user, you can revoke their access:

1. Click the account dropdown > Users.
2. Select the active user whose access you want to revoke.
3. Click Revoke access.
   
4. You can see the monthly cost reduction and the pro-rated refund calculated from today which will be applied on your next billing date. Click Yes, revoke access.

You have revoked the user's access, and they won't have access to your Brevo account anymore. 

Delete a user (rejected user)

If a user rejects your invitation, you can delete them from the Users page so that they don't appear anymore:

1. Click the account dropdown > Users.
2. Select which rejected user you would like to delete. 
3. Click Delete the user.
   
4. You can see the monthly cost reduction and the pro-rated refund calculated from today which will be applied on your next billing date. Click Yes, delete.

You have deleted the user, and they won't have access to your Brevo account.

⏩ What's next?

• User permissions in Brevo
• Create and manage user roles with predefined permissions 

🤔 Have a question?

If you have a question, feel free to contact our support team by creating a ticket from your account. If you don't have an account yet, you can contact us here.

If you’re looking for help with a project using Brevo, we can match you with the right certified Brevo expert partner.