In this article, we will explain the different user permissions and permission levels available in Brevo.

Good to know

To learn how to add users to your Brevo account and customize their permissions, check our dedicated article Add users to your Brevo account .
Only owners of a Brevo account or users with the User management permission can add users and customize their permissions.

Permission levels

In Brevo, users have different permission levels based on the type of access they're given:

Owner: The user is the owner of the account. They have access to all the features of the account.
All access: The user has access to all the features of the plan.
None: The user doesn't have access to any feature of the plan.
Custom access: The account owner has chosen which permissions are given to the user. The user has access to only certain features of the plan.

User permissions

With Brevo, you can customize user permissions for:

General features, such as contacts, API keys, and user management.
Marketing Platform features, such as email campaigns, templates, SMS campaigns, etc.
Conversations features, such as chats, settings, and installation.
Sales CRM features, such as tasks, companies, and deals.

Use the tabs below to see what access can be given to your users for each feature:

All general features

💡 Good to know

You can't give access to general features only. You must select at least one permission from Marketing Platform, Conversations, or Sales CRM to continue.

Contacts

There are multiple permissions for Contacts:

View
This permission allows users to show/hide contacts from other users within the account.
Users without this permission are unable to view contacts within the account.
Create/edit/delete contacts
This permission allows users to create new contacts, edit their information (contact and transactional attributes, lists, etc.), and delete them one by one.
Users without this permission can't manage the Test list used for email campaigns.
Import contacts
This permission allows users to import a list of contacts and edit their information (contact and transactional attributes, lists, etc.) in bulk via import.
Export contacts
This permission allows users to export a CSV file of contacts (segmented contacts export, lists export, daily export, and openers and clickers export in campaign reports).
Lists, segments, and attributes management
This permission allows users to create/edit/delete contact lists, attributes, and segments.
Contact forms
This permission allows users to design and manage subscription, unsubscription, and update profile forms.
Users without this permission will not be able to access contact forms at all.

API keys

This permission allows users to access and use API keys within the account.

User management

This permission allows users to invite additional users to the account, cancel an invitation, and customize user permissions.

Users without this permission will be able to view the list of users available in the account.

All marketing features

💡 Good to know

Users without permission for Email campaigns, SMS campaigns, or Templates can't manage Default settings, Google Analytics, Social channels, Senders, Domains, and IPs.

Email campaign

There are two permissions for Email campaign:

The first permission is to create/edit/delete email campaigns.
The second permission is to send/schedule/suspend email campaigns.

Users who don't have permission to send email campaigns will not be able to requeue email campaigns. Users without these permissions will still be able to see email campaign previews and report data.

Templates

There are two permissions for Templates:

The first permission is to create/edit/delete templates.
The second permission is to activate/deactivate templates.

Users without these permissions can still see a preview of the templates.

SMS campaign

There are two permissions for SMS campaigns:

The first permission is to create/edit/delete SMS campaigns.
The second permission is to send/schedule/suspend SMS campaigns.

Users who don't have permission to send SMS campaigns will not be able to requeue SMS campaigns either. Users without these permissions will still be able to see SMS campaign previews and report data.

Facebook Ads

There are two permissions for Facebook Ads:

The first permission is to create/edit/delete Facebook Ads.
The second permission is to schedule/pause Facebook Ads.

Users without these permissions can still see the preview of the Facebook Ads and reports data.

💡 Good to know

Apart from the owner of the account, users can't manage the plans and payment methods, so your account should always have a valid payment method to avoid suspending Facebook Ads.

Landing pages

Users with Landing pages permission can design, publish, and unpublish landing pages.

Users without this permission can't access landing pages.

Workflows

There are three permissions for Workflows:

The first permission is to create/edit/delete workflows.
The second permission is to activate/deactivate/pause workflows.
The third permission is to manage the settings of workflows.

Users without these permissions can still view workflows.

All conversations features

Conversations

There are two permissions for Conversations:

The first permission is to View all chats/pick new chats/manage assigned chats.
The second permission is to Manage settings/installation.

All Sales CRM features

This permission allows users to access Sales CRM and create, edit, and delete tasks, companies, and deals.

⏩ What's next?

Add and manage users on your Brevo account

🤔 Have a question?

If you have a question, feel free to contact our support team by creating a ticket from your account. If you don't have an account yet, you can contact us here.