Do you have a question or need help with a specific topic? Our support team is happy to assist you with using Brevo.
How you contact our support team depends on whether you can log in to your Brevo account:
Good to know
- Support is available in any of the following languages: English, Spanish, French, Italian, Portuguese, and German.
- Brevo's support team can help with questions or technical issues while using Brevo. However, developer-level topics, such as custom code setup or troubleshooting, advanced API implementations, or custom integrations, are outside our support scope.
For these topics, we recommend consulting a developer, working with a Brevo Partner Agency, or referring to the Brevo API documentation.
I have a Brevo account and I can log in
If you have a Brevo account and can log in, there are two ways to contact us:
To open a new support ticket:
- Log in to your Brevo account.
-
Click the question mark icon
at the top-right side of the screen.
- Click Support and Tickets > Contact your support team.
- Fill in your support ticket with any relevant information.
- Click Submit to create your support ticket.
A member of the support team will respond to your request as soon as possible.
To reach us by phone:
- Log in to your Brevo account.
-
Click the question mark icon
- Click Support and Tickets.
-
Call the phone number that corresponds to your country. Make
sure to share your support ID with the support team
to help them identify your account.
A member of the support team will answer and solve your questions on the phone.
I can't log in or I don't have a Brevo account
If you cannot log in or don't have a Brevo account, you can use the contact form to contact the support team:
- Go to the Contact Us page on the Brevo website.
- Select Support.
- Fill in the form with any relevant information.
- Click Send.
A member of the support team will respond to your request as soon as possible.
Search through our resources
Before contacting the support team, do not hesitate to search through our resources:
- Brevo Help Center - Have a question about how to use Brevo? Find the answer to your question in one of our help articles.
- Brevo API Documentation - Looking for information on using the Brevo API? Find guides, reference docs, and examples to help you integrate with our platform.
- Brevo Blog - Want to stay on top of the latest email marketing trends? Read our blog articles to learn all the tips & tricks there is to know.
- Brevo Community - Connect with other Brevo users and share insights. Join discussions, ask questions, and exchange tips to make the most out of Brevo’s tools.
- Brevo's YouTube channel - Eager to learn the ropes of email marketing? Watch our video tutorials and webinars to quickly learn how to use Brevo to grow your business.
Additionally, the support team may recommend some of these resources to guide you in solving your problem.
🤔 Have a question?
If you have a question, feel free to contact our support team by creating a ticket from your account. If you don't have an account yet, you can contact us here.
If you’re looking for help with a project using Brevo, we can match you with the right certified Brevo Agency partner.