Contact the support team

Do you have a question and need to contact our support team? Brevo offers support in 6 languages: English, Spanish, French, Italian, Portuguese, and German.

I have a Brevo account and I can log in

❗️ Important
Make sure you log into your Brevo account before accessing the Support & Tickets page. Otherwise, you will be redirected to the login page.

If you have a Brevo account and can log in, there are two ways to contact us:

🎟️ Open a support ticket 📞 Phone support 💬 Chat support

To open a new support ticket:

  1. Log into your Brevo account.
  2. Click the question mark icon icon-question-mark.png at the top-right side of the screen.
  3. Click Support & Tickets > Open a new ticket.
  4. Fill in your support ticket with any relevant information.
  5. Click Submit to create your support ticket.

A member of the support team will respond to your request as soon as possible.

I can't log in or I don't have a Brevo account

If you cannot log in or don't have a Brevo account, you can use the contact form to contact the support team:

  1. Go to the Contact Us page on the Brevo website.
  2. Select Support.
  3. Fill in the form with any relevant information.
  4. Click Send.

A member of the support team will respond to your request as soon as possible.

Search through our resources

Before contacting the support team, do not hesitate to search through our resources:

  • Brevo Help Center - Have a question about how to use Brevo? Find the answer to your question in one of our help articles.
  • Brevo Blog - Want to stay on top of the latest email marketing trends? Read our blog articles to learn all the tips & tricks there is to know.
  • Brevo Academy - Want to become a successful email marketer? Learn everything about email marketing with our full video course.
  • Brevo's YouTube channel - Eager to learn the ropes of email marketing? Watch our video tutorials and webinars to quickly learn how to use Brevo to grow your business.

Additionally, the support team may recommend some of these resources to guide you in solving your problem.

🤔 Have a question?

If you have a question, feel free to contact our support team by creating a ticket from your account. If you don't have an account yet, you can contact us here.

💬 Was this article helpful?

12 out of 278 found this helpful