Secure your account with Two-Factor Authentication (2FA)

Brevo now offers more secure authentication using two-factor authentication (2FA). 2FA is an additional layer of security used to make sure that people trying to gain access to an online account are who they say they are by requiring more than just one password.

❗️ Important
2FA will be skipped if you log in to your Brevo account using the Google or Apple Single Sign-On (SSO).

Brevo offers two verification methods:

  • Authentication using an authenticator app such as Authy, 1Password, or Google Authenticator.
  • Authentication using a code sent by SMS.
    💡 Good to know
    This method is only available for users whose account has been validated and who have completed their Brevo profile.

Secure your account with two-factor authentication

  1. Click the account dropdown > Security.
  2. In the Two-factor authentication tab, click Enable two-factor authentication.
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  3. Select the verification method you want to use for your account:
    Authenticator app SMS Number

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    Install the authenticator app

    The first step to enable two-factor authentication using an authenticator app is to download the authenticator app on your device by searching for it in your device’s app store. For example, you can download Authy, 1Password, or Google Authenticator.

    Enable two-factor authentication

    1. Once installed, you can either scan the QR code or manually enter the code that appears on your Brevo account in your authenticator app.
      💡 Good to know
      This step may vary depending on the authenticator app you have chosen.
    2. Once you have scanned the QR code or manually entered the code, the authenticator app will display a six-digits code that you can enter in Brevo.
    3. Click Confirm.
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    4. Brevo will provide you with several one-time backup codes you can use to log into your account in case your verification method is not available. You must download, print, or copy these codes to be able to get to the next step.
    5. Click Enable two-factor authentication.
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    Two-factor authentication using an authenticator app is now enabled on your account!

Log into Brevo using 2FA

To log into Brevo using 2FA:

  1. Simply enter your email address and password as you would normally do and click Log in
  2. Get your six-digits code from your authentication app or from the SMS that was sent to your phone according to the verification method you chose.
  3. Click Verify.
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You are now logged into Brevo!

❗️ Important
In case you cannot access your verification method, you can use one of your backup codes by clicking Use one of your backup codes. If you can't access your verification or recovery methods, click Can't access your verification or recovery methods? to contact our support team.

Manage your 2FA settings

Once you have enabled two-factor authentication on your account, you can manage different settings such as enabling 2FA for all users in your account, adding a recovery option, etc.

Activate 2FA for all users in your account

❗️ Important
This feature is only available for Business plan

If you have multiple users on your account, you can choose to activate two-factor authentication for all users:

  1. Click the account dropdown > Security.
  2. In the Two-factor authentication tab, check the Activate two-factor authentication for all users in your account.
  3. Click Save.
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All users in your account will be required to enable two-factor authentication the next time they log into Brevo!

Add a recovery option

Brevo offers two recovery options:

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  1. Backup codes
    In case your other authentication method is not available, you can use the backup codes provided by Brevo at the time you set up 2FA to log into your account. We recommend you download, print, or copy these codes somewhere safe. You can also generate a new set of backup codes at any time.
  2. Fallback SMS number
    A fallback SMS number can be provided for Brevo to send 2FA codes to an alternate number.
    💡 Good to know
    This method is only available for users who have completed their Brevo profile.

Change your 2FA method

To change your 2FA method, for example if you want to use your SMS number instead of an authentication app, click Edit next to the new verification method you want to use. This will invalidate your current verification method and backup codes. You will then be asked to set up your new verification method.

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Disable 2FA

You can disable two-factor authentication if you do not want to use it anymore on your account. To disable 2FA on your account, simply click Disable two-factor authentication and confirm by clicking Disable.

❗️ Important
Disabling 2FA will also affect other users on your account who have been required to activate the two-factor authentication.

Any other features coming?

Yes, we still have a few 2FA-related features coming! Soon, you will be able to:

  • Get the verification code on voice call instead of SMS.
  • Use the Remember my device up to 30 days feature.
  • Manage your connected devices.

🤔 Have a question?

If you have a question, feel free to contact our support team by creating a ticket from your account. If you don't have an account yet, you can contact us here.

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