Two-factor authentication adds an extra security step when you log into Brevo. In addition to your password, you must verify your identity using a second method, such as a code sent to your phone or generated by an authentication app.

Brevo offers two verification methods:

• Authentication using an authenticator app such as Authy, 1Password, or Google Authenticator.
• Authentication using a code sent by SMS.
  💡 Good to know

  This method is only available for users whose account has been validated and who have completed their Brevo profile.

Good to know

2FA will be skipped if you log into your Brevo account using the Google or Apple Single Sign-On (SSO).

Secure your account with two-factor authentication

To activate two-factor authentication:

1. Click the account dropdown and select Settings > Security.
   
2. In the Two-factor authentication tab, click Enable two-factor authentication.
   
3. Select the verification method you want to use for your account:
   
   Authenticator appSMS Number

   

   Install the authenticator app

   The first step to activate two-factor authentication using an authenticator app is to download the authenticator appon your device by searching for it in your device’s app store. For example, you can download Authy, 1Password, or Google Authenticator.

   Activate two-factor authentication

   1. Once installed, you can eitherscan the QR code or manually enter the code that appears on your Brevo account in your authenticator app.
      💡 Good to know

      This step may vary depending on the authenticator app you have chosen.
   2. Once you have scanned the QR code or manually entered the code, the authenticator app will display a six-digits code that you can enter in Brevo.
   3. Click Confirm.
      
   4. Brevo will provide you with several one-time backup codes you can use to log into your account in case your verification method is not available. You must download, print, or copy these codes to be able to get to the next step.
      
   5. Click Enable two-factor authentication.
      
      

   Two-factor authentication using an authenticator app is now activated on your account!

   

   1. Select your country code and enter your phone number.
   2. Click Send code. A code is sent to you by SMS.
   3. Enter the six-digit code sent to your phone and click Confirm.
      
      
      💡 Good to know

      If you do not receive the six-digit code on your phone, you can resend the code by SMS, request the code by phone call instead, or update your phone number and try again.
   4. Brevo will provide you with several one-time backup codes you can use to log into your account in case your verification method is not available. You must download, print, or copy these codes to be able to get to the next step.
   5. Click Enable two-factor authentication.
      
      

   Two-factor authentication using your SMS number is now activated on your account!

Log in to Brevo using 2FA

To log into Brevo using 2FA:

1. Simply enter your email address and password as you would normally do and click Log in. 
2. Get your six-digits code from your authentication app or from the SMS that was sent to your phone according to the verification method you chose.
3. Click Verify.
   

You are now logged into Brevo!

Manage your 2FA settings

Once you have enabled two-factor authentication on your account, you can manage different settings such as enabling 2FA for all users in your account, adding a recovery option, etc.

Activate 2FA for all users in your account

If you have multiple users on your account, you can choose to activate two-factor authentication for all users:

1. Click the account dropdown and select Settings > Security.
    
2. In the Two-factor authentication tab, check the Activate two-factor authentication for all users in your account.
3. Click Save.
   
    

All users in your account will be required to enable two-factor authentication the next time they log in to Brevo.

Add a recovery option

Brevo offers two recovery options:
 

1. Backup codes
   In case your other authentication method is not available, you can use the backup codes provided by Brevo at the time you set up 2FA to log into your account. We recommend you download, print, or copy these codes somewhere safe. You can also generate a new set of backup codes at any time.
   
2. Fallback SMS number
   A fallback SMS number can be provided for Brevo to send 2FA codes to an alternate number.
   💡 Good to know

   This method is only available for users who have completed their Brevo profile.

Change your 2FA method

To change your 2FA method, for example if you want to use your SMS number instead of an authentication app, click Edit next to the new verification method you want to use. This will invalidate your current verification method and backup codes. You will then be asked to set up your new verification method.

Deactivate 2FA

You can deactivate two-factor authentication (2FA) at any time if you no longer want to use it on your account. 

To deactivate 2FA:

1. Click Disable two-factor authentication.
2. Click Disable to confirm.

🤔 Have a question?

If you have a question, feel free to contact our support team by creating a ticket from your account. If you don't have an account yet, you can contact us here.

If you’re looking for help with a project using Brevo, we can match you with the right certified Brevo Agency partner.