All Brevo products and services are subject to taxation, and any collected taxes are reported and paid to your local tax authority. If you have a tax number, make sure you add it number in Brevo before completing any purchase.

Am I required to pay taxes on my invoices?

Brevo collects taxes to comply with local government regulations and requirements. If required by your local tax authority, you will be required to pay taxes on your invoices.

➡️ To learn if you are required to pay taxes on your invoices, check our dedicated article About taxes in Brevo (VAT, GST, SST).

Add your tax number in Brevo

You can add your tax number in Brevo by updating your billing information during checkout or directly on the Billing information page. ➡️ To learn more, check our dedicated article Change your billing and bank details.

Why have I been charged taxes on my invoices?

You may have been charged taxes on your invoices for one of the following reasons:

• You did not add your tax number in Brevo
  Taxes might be charged if you haven’t provided a valid tax number. If you have one, ensure it’s added to your billing information in Brevo before completing any purchase.
• You entered an incorrect tax number in Brevo
  Verify that your tax number is accurate and update it in your billing information if necessary.
• Your VAT number is not registered for intra-EU transactions
  Check if your VAT number is listed in the VIES (VAT Information Exchange System). If it’s not, take the steps required to register it.
• You did not provide Brevo with proof of your tax-exempt status
  Certain entities, such as non-governmental organizations (NGOs), may be exempt from tax payments and need to provide a proof of their tax-exempt status to not be charged taxes on their invoices.

Can I get a tax refund from past invoices?

Unfortunately, if an invoice is issued with tax because a valid tax number was not provided, we will not be able to refund the tax. Make sure you have added a valid VAT number in your billing information before completing any purchase.

I don't have a tax number

If you don’t have a tax number, select the corresponding option in your billing information. Then, create a support ticket from your account and upload a document explaining why you don’t have a tax number (e.g., NGO status, exempted activities, etc.). Brevo will automatically adjust the tax according to your local tax regulations.

⏭️ What's next?

• Do the displayed prices include or exclude taxes?
• About taxes in Brevo (VAT, GST, SST)
• Change your billing and bank details
• View your billing history and download your invoices

🤔 Have a question?

If you have a question, feel free to contact our support team by creating a ticket from your account. If you don't have an account yet, you can contact us here.

If you’re looking for help with a project using Brevo, we can match you with the right certified Brevo expert partner.