Value-added tax, also known as VAT or TVA, is a tax paid for the consumption of goods and services in the European Union. The tax rate is determined by the buyer's location within the European Union. Customers based outside the EU are not charged VAT. 

How can I add my VAT number in Brevo?

Your first opportunity to add your VAT number will be during account registration. If you forgot to add your VAT number during this step, please add it ASAP in your billing information, as explained below.

You need to have a VAT number that is part of VIES (VAT Information Exchange System), we explain how to check your VAT number in the below section Is my VAT number correct?.

During registration

In Brevo, after you've defined your plan and customized your offer, you need to confirm your Billing information before finalizing your order. After you've entered your name, company, and address, you can add your VAT number.

I forgot to add my VAT number during registration, where can I add it?

Go to your Brevo account.

1. Click the account dropdown > My plan at the top-right corner of the screen.
2. Click the Billing Information tab.
3. Enter your VAT number at the bottom of the page.
4. Click Confirm billing information to validate your information.
   

Is my VAT number correct? 

Go to the European Commission website to check if your VAT number is correct and registered in VIES. If you get an invalid response, you can check their help article here.

How do I check if I have to pay VAT in my country?

The VAT only applies to clients inside the European Union and varies according to the European country the client lives in.

Customers who do not provide their VAT number will be charged their local VAT rate. For example, an Italian company that did not provide their VAT number would have the Italian VAT rate applied to their Brevo invoice. 

Clients from other countries outside the European Union do not pay VAT at all. Brevo will automatically adapt the tax to your country.

Why have I been charged VAT?

You may have been charged VAT because:

• You didn't fill in a VAT number. Make sure you add your VAT number to your billing information.
• You entered the wrong VAT number. Check if your VAT number is correct and update it in your billing information.
• Your VAT number is not registered for intra-UE transactions. Check if your VAT number can be found in VIES (VAT Information Exchange System) and do the needed actions to register for VIES.

Note that we do not refund the VAT if you don't fill in your VAT number in your profile.

Can I get a VAT refund from past invoices?

Unfortunately, once your invoice has been issued, we won't be able to refund the VAT. Please make sure you have added your valid VAT number in your billing information before making a purchase, as explained in How can I add my VAT number in Brevo?

I'm not supposed to pay VAT, what should I do?

If you're based in a non-EU country, you won't have to pay VAT. Brevo will automatically adapt the tax to your country, so you don't have to do anything as a non-EU resident.

I don't have a VAT number

You can tick the box I don't have a VAT number if you don't have one. A VAT percentage will automatically be added to your invoices according to your registration country.

⏩ What's next?

• Do the displayed prices include or exclude taxes?

🤔 Have a question?

If you have a question, feel free to contact our support team by creating a ticket from your account. If you don't have an account yet, you can contact us here.

If you’re looking for help with a project using Brevo, we can match you with the right certified Brevo expert partner.