In this article, we will explain how to send a transactional SMS to a contact through an Automation workflow.

Good to know

In addition to sending transactional SMS through an Automation workflow, you can also send them through a Brevo plugin or the Brevo API.
If you are sending SMS campaigns or transactional SMS to recipients in the United States or Canada, you have to register for a toll-free number and comply with the United States SMS marketing regulations. To learn more, check our dedicated article Comply with the United States SMS marketing regulations with our compliance feature.
Learn how to create an Automation workflow in our dedicated articles Using a Marketing Automation workflow template and Creating a custom Automation workflow.

Use the "Send an SMS" action in a workflow

To use the Send an SMS action in a workflow to send a transactional SMS to a contact:

In a workflow, add an entry point (e.g. A contact is added to a list).
Click on +.
Select the Send an SMS action.
Set up your transactional SMS:
- From: enter the name of the sender that will be displayed in your SMS.
- SMS Message: enter the content of your SMS.
- Tag: enter a single tag to use for this SMS.
Optional: select I want to choose when to send this SMS to schedule your transactional SMS to be sent within a specific timeframe.

💡 Good to know
If you wish to cover the whole day, the start date should be 00:00 and the end date should be 23:59. Which means, 1 minute before the start hour.
Once you are done setting up your transactional SMS, click on OK.
Optional: add more steps to your workflow.
Once you are done creating your workflow, activate it to start sending transactional SMS.

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