You have to possess a valid phone number to link your WhatsApp Business account to Brevo. During the linking process, Meta gives you the possibility to choose between:
Get a free virtual WhatsApp number
If you choose to get a free virtual WhatsApp number, your phone number is already valid and doesn't require the sending of a verification code.
The free WhatsApp number is a virtual phone number. It can only be used to send your WhatsApp messages and cannot receive calls or texts.
Use a new or existing number
If you choose to use a new or existing phone number, it has to meet the following criteria to be considered valid:
- You must own the phone number.
- It must be able to receive an International Phone Call or SMS during the registration process to be verified.
- It must be ready to be used and accessible when you start the linking and verifying process, as you will need to authenticate it by receiving verification codes (OTP).
- If you want to register a 1-800 or toll-free number, it has to be able to receive calls from international numbers, and redirect SMS or voice calls to a real person for verification purposes. To learn more, check Meta's official documentation.
If you really need to use an existing phone number, make sure you Migrate your WhatsApp phone number to WhatsApp Business Platform before using it.
⏭ What's next?
- Part 1: Link your WhatsApp Business account to Brevo
- Part 2: Verify your WhatsApp Business account
- Can I use the same number for WhatsApp Business Platform and a regular WhatsApp account?
- Migrate your WhatsApp phone number to WhatsApp Business Platform
- Can I add multiple numbers to my WhatsApp Business Account?
🤔 Have a question?
If you have a question, feel free to contact our support team by creating a ticket from your account. If you don't have an account yet, you can contact us here.
If you’re looking for help with a project using Brevo, we can match you with the right certified Brevo expert partner.