One phone number must be associated with one Business Solution Provider (BSP) at a time. If you already use your phone number with another BSP than Brevo, you need to migrate your phone number from your actual BSP to Brevo.

❓What is a Business Solution Provider (BSP)?

If you are not a developer or would like to connect WhatsApp to the rest of your technology stack, such as an omnichannel inbox, customer support software, or a bot platform, you can work with a Business Solution Provider (BSP) to manage communications to and from customers. Brevo is your Business Solution Provider. We can help you communicate with your customers on the WhatsApp Business Platform for the approved use cases of customer support and time-sensitive, personalized notifications.

During the migration, we have two types of BSP: 

• Source BSP: The BSP you are migrating from. 
• Destination BSP: The BSP you are migrating to. In this case, Brevo. 

To migrate your phone number, Brevo will port it from your Source BSP to your Destination BSP, Brevo. 

❓What is Number Porting? 

Number Porting means that a phone number already registered in the WhatsApp Business API can be moved between WhatsApp Business API accounts. It allows businesses to change of BSP or move their number to a new account, but only if the source and destination Business Manager IDs are the same.

❓What is migrated from the other BSP to Brevo? 

After migration, some features are migrated, and some are not:

❓From which BSP will my WhatsApp messages be sent and how will I be charged during migration? 

Before you start 

• You have to be an admin of the WhatsApp Business Manager account to migrate your WhatsApp phone number.
• Ensure you have access to the phone number you are about to migrate to receive and verify the 6-digit code sent through SMS or voice call. 
• Your WhatsApp Business Account must be verified. To learn more, check our dedicated article Verify your WhatsApp Business account.
• Ensure that your source and destination Business Manager IDs are the same. To find your WhatsApp ID, go to the WhatsApp overview page and, from the WhatsApp accounts section and next to the account name from which you want to retrieve the WhatsApp ID, click ··· > Copy WhatsApp account ID ⬇️.
  
• Are you from Brazil? 🇧🇷 Check this extra requirement!

  Check your current WhatsApp profile to see if the number registered has the extra 9 or not. When porting the number, it should look the same as the current profile.

🔁 Migrate your phone number

Now that you know everything about the migration of your WhatsApp phone number from any BSP to Brevo, you can start the three-step process ⬇️: 

Step 1: Disable two-step verification 

1. Go to your WhatsApp Business Manager.
2. Access the Phone numbers settings and click the settings ⚙️ icon next to the number you want to migrate.
   
3. Click Two-step verification in the left panel and Turn off two-step verification.
   

Step 2: Start the embedded signup in Brevo

1. Go to Campaigns > Settings > WhatsApp and click Configure. 
2. Click Log in With Facebook and start the embedded signup.
3. Complete the embedded signup until the Verify Your WhatsApp Business Number step. Select or enter your phone number and click Continue.
   
4. Since your phone number is already linked to another account, a screen prompts you to migrate it. Click Migrate phone number. 

Step 3: Fill in the migration form 

The Request phone number migration form is displayed. You must fill it out to complete the migration: 

1. Enter your WhatsApp ID.
   
   💡 Good to know

   To find your WhatsApp ID, go to the WhatsApp overview page and, from the WhatsApp accounts section and next to the account name from which you want to retrieve the WhatsApp ID, click ··· > Copy WhatsApp account ID.
   
2. Optional: Enter your Business manager ID. Ensure that your source and destination Business Manager IDs are the same.
   
   💡 Good to know

   To find your Business Manager IDs, go to Business settings, and click Business Info. Your Business Manager ID is under Business Manager Info. 
3. In the Phone number to port field, enter the WhatsApp phone number you want to migrate and select its country flag.
   ❗️ Important

   Ensure you can access the WhatsApp phone number, as you will receive a verification code. 
4. Choose how you want to receive the security code to verify your phone number. You can either receive it by SMS or Call.
   
5. Click Continue. 
6. Enter the Verification code you received on your WhatsApp phone number and click Verify. 
   

Congratulations! 🎉 Your phone number is now connected to Brevo, and we automatically re-enabled the two-step verification to protect your WhatsApp Business Account.  

We now recommend you verify your WhatsApp Business account to increase your daily sending limit, and then you can create your first WhatsApp campaign.

⏭ What's next?

• Migrate your WhatsApp phone number to WhatsApp Business Platform
• Collect your contacts' opt-in for WhatsApp
• Create and import your WhatsApp contacts
• Best practices for WhatsApp messages
• Pricing for WhatsApp messages
• Create a WhatsApp campaign
• Analyze the statistics of your WhatsApp campaigns
• Migrate your WhatsApp phone number to WhatsApp Business Platform

🤔 Have a question?

If you have a question, feel free to contact our support team by creating a ticket from your account. If you don't have an account yet, you can contact us here.

If you’re looking for help with a project using Brevo, we can match you with the right certified Brevo expert partner.