How do the if/else conditions work?

The if/else conditions allow you to segment your contacts within a workflow. With this condition, you will divide the workflow into 2 branches, one if your contact meets the condition (YES), one if your contact does not meet the condition (NO).

Automation_workflow_example_copy__1_.png

Contact activity

Choose whether a contact is on a particular list, subscribed via a subscription form or has a particular attribute. In the example shown below, we have added a condition to separate contacts who are customers from those who are not.

You can then choose different actions, for example send a different coupon for the non-clients and clients.

Contact_automation.png

Check our article Available entry points, actions, and conditions in an automation for more details.

Marketing and transactional email activity

The condition will check whether the contact has opened or clicked in one of your marketing or transactional emails.

Check our article Available entry points, actions, and conditions in an automation for more details.

Activity linked to your website

Use this condition for custom events such as a JS/API event or attribute, or a call identify. For example, you can check whether the person has visited a particular page on your website, placed an order, etc.

Check our article Available entry points, actions, and conditions in an automation for more details.

⏩ What's next?

🤔 Have a question?

If you have a question, feel free to contact our support team by creating a ticket from your account. If you don't have an account yet, you can contact us here.

If you’re looking for help with a project using Brevo, we can match you with the right certified Brevo expert partner.

💬 Was this article helpful?

0 out of 7 found this helpful