Activate or deactivate an email template

In this article, we will explain how to edit an email template.

Make an email template active or inactive

💡 Good to know
An email template that is active can be selected from an Automation workflow, whereas an email template that is inactive cannot be selected from an Automation worklow.
  1. Go to Marketing > Templates > Email.
  2. Next to the name of the email template you want to activate or deactivate, click the More action icon more-action-icon.png and then click ▶️ Activate or ⏸️ Deactivate.
    template_activate-deactivate_en-us.png
❗️ Important
If a template used in an Automation workflow is inactivated, the workflow will stop running when it comes to the step where the template should have been used. To prevent your workflow from breaking at this step, make sure to edit it and replace the inactivated template.

Edit an email template

💡 Good to know

If you want to edit an email template but still keep the previous version, we recommend you duplicate it. The duplicate template will appear in the Inactive tab, and you will then be able to edit it from there.

  1. Go to Marketing > Templates > Email.
  2. Next to the name of the email template you want to edit, click the Edit icon pen-edit-icon.png.
  3. Edit the content and settings of your email template. To learn more about the content and settings of an email template, check our dedicated article Create an email template.
  4. Once you are done, click Save > Save & Activate, or Save > Save if you do not want to activate your template now.

⏩ What's next?

🤔 Have a question?

If you have a question, feel free to contact our support team by creating a ticket from your account. If you don't have an account yet, you can contact us here.

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