Can I pause my subscription?

You can pause your monthly subscription for up to 3 months. This can be useful if you need to take a break from sending email campaigns but don't want to cancel your subscription, for example.

Before you start

  • Only monthly plans can be paused. You cannot pause annual plans.
    💡 Good to know
    The email credits from the Marketing Platform paid plans can be used to send marketing or transactional emails. So if you already have a paid Marketing Platform plan, you can simply increase or decrease the number of emails from your Marketing Platform plan to fit your needs for marketing and transactional emails.
  • You must pause each plan individually.
  • You cannot cancel your plan, switch to an annual plan or add new users to your plan while your subscription is paused. You must resume your subscription before doing so.

⏸️ Pause your subscription

  1. Click the account dropdown > My Plan and click Pause subscriptions at the bottom of the page.
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  2. If you have multiple subscriptions, e.g., Marketing Platform and Conversations Platform Pro plans, choose which subscription you want to pause. You can only pause one subscription at a time.
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  3. Indicate for how long you want to pause your subscription. You can pause your subscription for up to 3 months.
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  4. Click Pause my subscription to confirm.

Your plan will be paused starting from your next billing date.

❓What happens after pausing my subscription?

Your subscription will be paused starting from your next billing date and will automatically resume 1, 2, or 3 months later, based on the pause duration you selected. You can use your remaining credits until then.

➡️  For example
You decide to pause your Conversations Platform Pro plan for 3 months on the 12th of August. If your billing date is on the 24th of August, your subscription will be paused starting from the 24th of August to the 23rd of November and will automatically resume on the next day.

During your subscription pause, your Brevo account remains active and you can access all the features from our free plans. 

↩️ Can I cancel the pause or resume my subscription sooner than planned?

Cancel the scheduled pause Resume the subscription

If the pause of your subscription has been scheduled but hasn't started yet, you can cancel it by clicking Remove scheduled changes next to your plan name.

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🤔 Have a question?

If you have a question, feel free to contact our support team by creating a ticket from your account. If you don't have an account yet, you can contact us here.

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