Pause your subscription

❗️ Important
Pausing a subscription is only possible for users on our current pricing. If you don't see the Pause subscriptions button, it means you’re on an older pricing. In that case, you can cancel your subscription instead.

You can pause your monthly subscription for up to 3 months. This is helpful if you need a short break from sending campaigns but don't want to cancel your subscription, for example.

Good to know

  • Only monthly plans can be paused. You cannot pause annual plans.
  • You cannot cancel your plan, switch to an annual plan or add new users to your plan while your subscription is paused. You need to resume your subscription before doing so.

⏸️ Pause your subscription

You can pause your subscription at any time. 

  1. Click your account name and select My Plan.
  2. At the bottom of the page, click Pause subscriptions.
    account_pause-subscriptions_en-us.png
  3. If you have multiple paid subscriptions, choose which subscription you want to pause. You can only pause one subscription at a time.
  4. Choose how long you want to pause your subscription. You can pause it for up to 3 months.
  5. Click Pause my subscription.
    account_pause-my-subscription_en-us.png

The pause has been scheduled and your plan will be paused at the end of your billing period. If needed, repeat the same steps to pause other subscriptions.

❓FAQs

I can't find the Pause subscriptions button on my account

Pausing a subscription is only possible for users on our current pricing. If you don't see the Pause subscriptions button, it means you’re on an older pricing. In that case, you can cancel your subscription instead.

What happens after pausing my subscription?

After pausing your subscription, the pause will be scheduled and your plan will be paused at the end of your billing period. You can use your remaining credits until then.

While your subscription is paused, you will still be able to manage your Brevo account and use the features available in our free plans. However, you won't be able to send any emails.

Your subscription will then automatically resume one, two, or three months later, based on the pause duration you selected.

➡️  For example
If you pause your Conversations Platform Pro plan for 3 months on August 12 and your billing date is August 24, your subscription will be paused from August 24 to November 23. It will automatically resume on November 24.
Can I cancel a scheduled pause or resume my subscription earlier than planned?

Yes, you can cancel a scheduled pause or resume your subscription earlier than planned. Use the following tabs to view related instructions:

Cancel the scheduled pause Resume the subscription

If the pause of your subscription has been scheduled but hasn't started yet, you can cancel it by clicking Remove scheduled changes next to your plan name.

mceclip7.png

🤔 Have a question?

If you have a question, feel free to contact our support team by creating a ticket from your account. If you don't have an account yet, you can contact us here.

If you’re looking for help with a project using Brevo, we can match you with the right certified Brevo Agency partner.

💬 Was this article helpful?

26 out of 52 found this helpful