Connect your individual email to log, send, and receive emails directly from a contact, deal, or company details page. Others can view the emails in Brevo, but only you can reply or send messages. With the email integration, you can reply to your clients' emails directly from Conversations with the same functionalities as in your email provider interface, such as email signature, add recipients, add files, etc.

You can connect a Google or Microsoft individual mailbox to Brevo.

Before you start

To connect your individual mailbox to Brevo, read the general specifications that apply to Google and Microsoft.

General specifications

• Conversations is not an email provider. To connect your mailbox to Brevo, you need a Google (gmail.com) or Microsoft (outlook.com) mailbox. 
• Connect to your mailbox from Google or Microsoft. 
• Only sent and received messages are synchronized with Brevo. Actions performed in Brevo such as deleting or archiving an email, or blocking a contact will not be reflected in your mailbox. We recommend that you perform those actions in your email provider interface.

Good to know

• You can connect up to three individual mailboxes.
• To connect an individual mailbox, you need access to Conversations. To learn more about permissions, check our dedicated article Add users and assign permissions in Brevo.
• To collaborate with your team and manage shared emails, you can connect a team mailbox. To learn more, check our dedicated article Connect and set up your team mailbox in Conversations.
• Only the user who connected the individual mailbox can send and reply to emails from that address in Conversations. Other team members can view those emails but cannot respond to them.

📧 Part 1: Select your email provider

To receive your emails in Brevo, you first need to choose the email provider you use for the email address you want to connect.

1. Click the account dropdown and select Settings > Individual email and click Connect individual email.
2. Select the tile corresponding to your email provider: Google or Microsoft.
   
3. Click Continue.

🔌 Part 2: Connect your mailbox to Brevo and forward incoming emails

Depending on the email provider you chose above, the procedure differs:

GoogleMicrosoft

1. After clicking Connect, you are redirected to the Google single sign-on. 
2. Choose the Google account you want to connect to Brevo :
   
3. Click Continue to allow sign in to Brevo with your Google account.
4. Allow Brevo to access your Google account.
5. Give Brevo a few seconds to connect your mailbox. 
6. Click Go to email settings to set up your mailbox settings.

1. After clicking Connect, you are redirected to the Microsoft sign-in page. 
2. Enter your Microsoft mailbox credentials and click Next.
3. Allow Brevo to access your Microsoft mailbox by clicking Yes. 
   
4. Give Brevo a few seconds to connect your mailbox. 
5. Click Go to email settings to set up your mailbox settings.

Congratulations! 🎉 Your mailbox is now connected to Brevo. You can find your connected mailboxes and set up their settings by clicking the account dropdown and selecting Settings > Individual email.

⚙️ Part 3: Set up your mailbox settings

Each connected mailbox has its own settings that can be customized separately, allowing you to set up unique email signatures and filters. You can:

• Define your default mailbox
• Edit your mailbox settings
• Exclude emails and domains

Define your default mailbox

To define your default mailbox:

1. Click the account dropdown and select Settings > Individual email.
2. In the Default individual email section, select the mailbox you want to set as your default in the dropdown.
   

When composing a new email, your default mailbox is automatically selected in the From field. If your default mailbox gets disconnected, no other mailbox will be selected, and there will be no default sender for new emails.

Edit your mailbox settings

To edit your mailbox settings, click the account dropdown and select Settings > Individual email and click Settings next to your mailbox name:

Your email address cannot be edited and is the one you connected to by default. However, you can:

🗣️ Rename the mailbox

If the automatically generated name for your mailbox doesn't suit you, you can rename it. The mailbox name only appears to you and helps you easily differentiate it from other mailboxes you have connected to Brevo. For example, if you have connected your shared and personal inbox, you can rename the personal inbox by adding "- Personal" at the end.

To rename your mailbox, click the text field next to the mailbox 📪 icon and enter the desired name:

🔖 Edit your sender name

❗️ Important

The sender name for Microsoft mailboxes cannot be edited from Brevo Access your Microsoft mailbox settings to edit it.

Enter the name you want to display to your recipients when they receive your emails. Add any info related to your job or company. The preview gives you an idea of how your sender name will appear to your recipients ⬇️. 

✍️ Add a signature to all your outgoing emails

Check this box to set up a signature at the end of all your emails sent through Brevo.

Add any info related to your job or company and use our predefined placeholder to automatically populate your mailbox address. Use the same formatting options as in the chat to add bold or italics for example. The preview gives you an idea of how your signature will appear to your recipients ⬇️.

💡 Good to know

If you connected a Google mailbox to Brevo, you can check Use my default Gmail signature to retrieve the email signature from your Gmail account settings. It will be automatically applied to all your emails sent from Brevo.
If you edit your signature in your Gmail account settings, click  Update my signature to retrieve its latest version.

🤖 Apply an auto-reply filter

This filter will automatically discard all emails that are explicitly marked by the sender as automatic replies from Brevo, such as out-of-office or deactivated account messages. You will still be able to view auto-reply messages in your email provider interface. 

📥 Apply a mass mailing filter

This filter will automatically discard all emails that are explicitly marked by the sender as mass mailing emails from Brevo, such as newsletters or bulk emails. You will still be able to view mass mailing messages in your email provider interface. 

🗑 Disconnect your mailbox

Click Disconnect mailbox to disconnect your mailbox from Brevo. Click Disconnect mailbox to confirm. You will no longer receive your emails in Brevo, but you can still access them from your email provider interface. 

Exclude emails and domains

Excluding emails and domains lets you control which messages never appear in Brevo, whether sent or received. Any communication from these emails and domains will not be synced to Brevo and will not appear anywhere in Brevo. This helps you keep internal or sensitive communications private, reduce inbox noise, and prevent automated or non-customer emails from triggering conversations.

To exclude emails and domains:

1. Click the account dropdown and select Settings > Individual email.
2. Click Add email or domain.
   
3. Enter the emails or domain you want to exclude from Brevo.
   💡 Good to know

   • The emails and domains will be excluded from all connected mailboxes (individual email account and team mailbox).
   • Separate multiple entries with commas or spaces.
   • You can exclude up to 20 mails or domains.
4. Click Add.

You can add or remove excluded emails and domains at any time.

📧 Reply to your emails in Conversations

Now that you've connected and set up your mailbox on Brevo, you can receive and answer your customers' emails directly in Conversations in the same way as in the chat and use the Saved replies feature.

You can access your emails under the Email filter of Conversations. To access all your messages from the different platforms, go to Conversations > Inbox > All messages.

There are five ways of recognizing an email in Conversations:

1. The Email filter is applied.
2. Email logo next to the email object.
3. Email logo next to the time the message was sent.
4. Email address and info next to the sender's profile picture.
5. Email logo and account name under the Channel section.

⏭️ What's next?

• Send one-to-one emails from Brevo
• Connect and set up your team mailbox in Conversations

🤔 ¿Tiene alguna duda?

Si tiene alguna pregunta, no dude en ponerse en contacto con nuestro equipo de asistencia mediante la creación de un ticket desde su cuenta. Si todavía no tiene una cuenta, puede ponerse en contacto con nosotros aquí.

Si necesitas ayuda con un proyecto usando Brevo, podemos ponerte en contacto con la agencia partner de Brevo adecuada.