Verify your identity for sensitive actions in Brevo

For certain sensitive actions on your account, Brevo asks you to verify your identity with a one-time verification code before the action goes through. This adds an extra layer of protection in case someone other than you is trying to make changes to your account.

When does this verification apply?

You'll be asked to verify your identity when performing actions related to:

💡 Good to know
This list may not be exhaustive. Other sensitive account actions can also require identity verification.

How to verify your identity

How you verify your identity depends on whether two-factor authentication is activated on your account.

If two-factor authentication is deactivated

Enter the 6-digit verification code received by email at your account's login email address. 

💡 Good to know
If you don't receive the code, you can resend it by email or SMS after 1 minute.

If two-factor authentication is activated

Enter the 6-digit verification code from your authenticator app or phone number, or use one of your recovery codes. If configured, you can also receive the code on your recovery phone.

➡️ To learn more about setting up two-factor authentication, backup codes, and recovery phone numbers, check our dedicated article Secure your account with two-factor authentication (2FA).

⏭️ What's next?

🤔 ¿Tiene alguna duda?

Si tiene alguna pregunta, no dude en ponerse en contacto con nuestro equipo de asistencia mediante la creación de un ticket desde su cuenta. Si todavía no tiene una cuenta, puede ponerse en contacto con nosotros aquí.

Si necesitas ayuda con un proyecto usando Brevo, podemos ponerte en contacto con la agencia partner de Brevo adecuada.

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