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About the call history dashboard

The phone call history is a log of your past phone calls. It allows you to have an easy-to-access overview of all your phone calls and their details such as time, length, or type of the call. This information helps you stay on top of your communication with clients and customers.

To access your phone call history, go to Phone > Call history.

Overview of the call history dashboard

  1. The arrow displays the call direction, namely inbound or outbound, and additionally if the call was missed or if a voicemail was left.
    Inbound call to your Brevo phone number.
    Outbound call from your Brevo phone number.
    Missed inbound call to your Brevo phone number
    Inbound call that left a voicemail.
  2. Contact
    If one of your contacts is registered with this phone number in Contacts, their name will display. Otherwise, only the number in the international format will display.
  3. Phone line
    Displays the phone number used for the call.
  4. User
    Name of the Brevo user from your account that made or answered the call.
  5. Duration
    Displays the length of the call.
  6. Time
    Displays the time at which the call was made or answered.
  7. Listen
    This button only appears if the contact left a voicemail.
  8. Call
    Allows you to directly make a call to this phone number.

What's next?

🤔 Have a question?

If you have a question, feel free to contact our support team by creating a ticket from your account. If you don't have an account yet, you can contact us here.

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