About the call history dashboard

The call history dashboard is a log of your past phone calls. It provides an overview of all your phone calls along with their details, such as the time, length, or type of the call.

You can search for a specific call by user, contact's phone number, or phone line. Additionally, you can filter your call history by call type, user, phone line, or date.

👁️ Overview of the call history dashboard

To access your phone call history, go to Calls > Call history.

phone_call-history-dashboard_EN-US.png

  1. Type of call
    icon-outbound-call.png Outbound call.
    icon-inbound-call.png Inbound call.
    icon-forwarded-call.png Forwarded call.
    icon-missed-inbound-call.png Missed inbound call.
    icon-missed-voicemail.png Missed inbound call that left a voicemail.
    icon-missed-forwarded-call.png Missed forwarded call.
  2. Contact
    If the number belongs to one of your contacts, their name will be displayed. Otherwise, only the number in international format will be displayed.
  3. Actions
    icon-call.png Click Call to call the associated phone number.
    icon-listen-voicemail.png If the contact left a voicemail, click Listen to listen to the voicemail.
    icon-details-call.png

    If you've enabled call recording, click Details to access the call recording and transcript.

  4. Phone line
    Brevo Phone number used for the call.
  5. User
    Name of the Brevo user from your account who made or answered the call.
  6. Duration
    Length of the call.
  7. Time
    Time at which the call was made or answered.

📤 Export your call history

To export your call history in a CSV file:

  1. Go to Calls > Call history.
  2. Click Export call history.
  3. Select the month you want to export.
  4. Click Continue.

⏭️ What's next?

🤔 Have a question?

If you have a question, feel free to contact our support team by creating a ticket from your account. If you don't have an account yet, you can contact us here.

If you’re looking for help with a project using Brevo, we can match you with the right certified Brevo expert partner.

💬 Was this article helpful?

2 out of 3 found this helpful