You can add new phone lines and configure each line's settings to suit your needs.

➕ Get a new phone line

To add a new phone line:

1. Go to Conversations > Phone > Phone lines.
2. Click Get a new line.

3. Select the country of origin of your phone number. 

   💡 Good to know

   • If you select France, Germany, or the United Kingdom, you need to provide additional information for verification purposes. To learn more, check our dedicated article About regulatory information and documents required to activate numbers.
   • Phone numbers from Spain can no longer be requested directly from the number selection flow. To request a Spanish phone number, contact our support team.
4. (Optional) Type the digits you want to include in your phone number.
5. Select a suggested phone number in the list.
   

⚙️ Configure your phone line settings

You can configure your phone line settings, such as the language or welcome greeting. You can either type the audio messages or upload the audio files to be played out. The audio files should be in MP3 or WAV format and less than 4KB.

1. Go to Conversations > Phone > Phone lines.
2. Click the phone line name to access its settings.

3. Configure your phone line settings. To learn more about the different settings, expand the corresponding accordion: 

   Language and voice for audio messages

   Select the language and voice used for audio messages generated from text.

   

   Welcome greeting

   Toggle Play a welcome greeting and type or upload the message to be played out when the recipient calls your number.

   

   Voicemail

   Toggle Set up voicemail, choose a ring time, and type or upload the message to be played out when you miss a call.

   

   Phone line user

   Toggle Assign phone line to user and select a user. This user will be the only one able to make and receive calls on this phone line. If you assign a user to a phone line, you won't be able to set up call routing for this line.

   
    

   Call routing

   Toggle Set up call routing to forward calls to another number or to team members. You can also guide callers with a phone menu. If you set up call routing on a line, you won't be able to assign a user to this line. To learn more, check our dedicated article Set up call routing.

   

   Record call

   Toggle Record every call and type or upload the message informing your clients that the call is recorded. You can find the recording of each call in the call history dashboard: there, you can listen to the recording, download it, and read the transcript. The transcript is powered by Aura, Brevo's AI-powered assistant. Aura helps Brevo write the summary and full transcript of the call. You can pause and resume the recording during a call at any time.

   

   Working hours

   Toggle Set working hours to define when you are able to accept calls. Select your timezone, the days when you are available, and your starting and ending working time.
   Type or upload your out-of-office message that will play before your voicemail message if you've set one up.

   

📥 Port your existing number to Brevo

If your business already has a phone number, you can port it to use in Phone.

1. Go to Conversations > Phone > Phone lines.
2. Click Port your existing number.
3. Click the country associated with your number.
4. Read and accept the porting terms.
5. Fill in the required information.
6. Click Submit porting request.

📤 Port your Brevo number to another provider

Number porting lets you keep your phone number when switching to a new provider. If you want to transfer your Brevo number to a different carrier:

1. Go to Conversations > Phone > Phone lines to find the number you want to port.
2. Contact our support team and provide the Brevo phone number you want to port.
3. Our support team will retrieve your port-out PIN and service address from our provider and share them with you.
4. Share these details with your new carrier when they initiate the transfer request.

Allow up to 15 business days for the transfer to complete. No further action is needed on your end, your new carrier handles the rest.

❌ Delete a phone line

You can delete phone lines any time. Deleting a phone line is permanent and you cannot retrieve it later.

1. Go to Conversations > Phone > Phone lines.
2. Click the phone line name to access its settings.
3. Click Delete phone line.
4. Write “delete permanently” in the field.
5. Click Delete number permanently to confirm.

Your phone line will be deleted at the end of your billing period.

🤔 Have a question?

If you have a question, feel free to contact our support team by creating a ticket from your account. If you don't have an account yet, you can contact us here.

If you’re looking for help with a project using Brevo, we can match you with the right certified Brevo Agency partner.