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Change your personal information (email address or password)

You can change your personal information directly on the My profile page.

Change your login email address

❗️ Important
If you want to change a login email address because the owner of the account no longer works at your company but you don't know the old password, make sure you also reset the password by clicking I forgot my password.

To change your login email address:

  1. Click the account dropdown and select My profile.
  2. In the Email address field, enter your new login email address.
    💡 Good to know
    You cannot use an email address that already belongs to another user of the account. To change the account owner to another user, you have to first revoke that user before using their email address as the login email for the main account.

  3. Click Update my profile at the bottom of the page.

Your login email address is updated.

Change your password

💡 Good to know
If you've forgotten your password, you can reset it by clicking I forgot my password on the login page.

To change your password:

  1. Click the account dropdown and select My profile.
  2. Go to the Password tab.
  3. In the Current password field, enter your current password.
  4. In the New password field, enter your new password.

  5. Click Update my password.

Your password is updated.

🤔 Have a question?

If you have a question, feel free to contact our support team by creating a ticket from your account. If you don't have an account yet, you can contact us here.

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