Upgrade your plan anytime if you feel like it doesn't fit your needs anymore. Upgrading your plan allows you to go from a basic plan to a more complete plan, e.g., from a Marketing Platform - Starter Plan to a Marketing Platform - Business Plan.
Good to know
- Learn more about our different pricing plans and features available in our dedicated article About Brevo pricing plans.
- Only the owner of the account can access the My plan page. If you don’t see My plan in the dropdown or can't access the page, contact the person who created the Brevo account
🚀 Upgrade your plan
Depending on the plan you subscribed to, the upgrade process can differ. Upgrade each plan individually. Choose the process corresponding to your plan in the tabs below ⬇️:
If you need more emails or access to more features, you can upgrade your Marketing Platform offer to a higher plan:
- Click the account dropdown and select My Plan.
- From the Marketing Platform section, click Select a plan if you have a free plan or Upgrade your plan if you have a paid plan.
- Choose the plan and email volume you need.
- Follow the checkout procedure.
Your plan is immediately upgraded, and you can use your credits and new features 🚀.
❓FAQs
When upgrading your Marketing Platform offer to a higher plan, you pay the price of your new plan minus the price of your previous plan and the prorated amount of unused credits.
If you've upgraded from a free plan, you'll be charged monthly on the date you made the upgrade. For example, if you upgraded on November 18th, you'll be charged on the 18th of each month.
If you had any paid plan before, you'll be charged monthly on the date you initially subscribed to the paid plan. A pro-rata adjustment will be applied each time you subscribe to a new plan.
If you're on a Marketing Platform plan and only need more emails, you have the option to purchase more emails while staying on the same plan. There are two ways you can purchase more emails:
-
Modify your monthly subcription by adjusting the number of emails you wish to send per month. This change will be applied every months.
To learn more, check our dedicated article Add or remove emails to your plan. -
Buy packs of 5,000 to 1,000,000 emails as a one-time purchase. These credits do not expire and remain valid until you use them all.
To learn more, check our dedicated article About add-ons or Pay as you go (WhatsApp, SMS and email credits, and Dedicated IP).
When you select a paid Marketing Platform plan, you get to choose the total number of emails you wish to send each month. Your chosen email volume will determine the pricing tier you fall into, which also sets the limit for the total number of contacts you can have in Brevo.
If you're on either of the first two tiers of the Marketing Platform Starter or Business plans, with limits set at 500 and 1,500 contacts respectively, and you exceed that limit, we'll automatically upgrade you to the next tier of your plan. For example, if you're on a Starter plan with a limit of 1,500 contacts and you reach 1,501 contacts, we'll upgrade you to the next tier of the Starter plan, which allows for up to 500,000 contacts. Your subscription cost will then increase accordingly.
Upgrading to a pro Conversations Platform plan is a great way to access more features and add more users to your account. We offer a 30-day free trial, so you can test all the features of the pro Conversations Platform plan and configure the Conversations app.
To upgrade your Conversations Platform plan:
- Click the account dropdown and select My Plan.
- From the Conversations section, click Start a free trial.
- Click Start a 30-day free trial.
You can immediately test the features available in the pro Conversations Platform plan for 30 days for free! 🚀 You can switch to the pro plan before the end of the free trial from My Plan > Conversations by clicking Upgrade to Conversations Pro and following the checkout procedure.
❓FAQs
You will automatically be upgraded to the pro Conversations plan if you used the Conversations app during the free trial and already have a payment method registered in your Brevo account.
You can manually downgrade or upgrade your Conversations plan anytime from My Plan > Conversations. All the data and information you added to the Conversations app during the free trial are saved and will be restored if you upgrade after the free trial.
When upgrading your Conversations Platform plan, you pay the total of each agent seat you added to your plan.
If you've upgraded from a free plan, you'll be charged monthly on the date you started the free trial.
If you had any paid plan before, you will be charged monthly on the date you initially subscribed to the paid plan. A pro-rata adjustment will be applied each time you subscribe to a new plan.
You can add more users to your pro Conversations Platform plan for an additional cost from the Users page. To learn more about adding new users to your plan, check our dedicated article Add and manage users on your Brevo account.
- Click the account dropdown and select My Plan.
- From the Sales Platform section, click Upgrade to Sales pro.
- Follow the checkout procedure.
❓FAQs
When upgrading your Sales Platform plan, you pay the total of each agent seat you added to your plan. Note that all users need to be upgraded or they'll lose access to deal, task, and company management features.
If you've upgraded from a free plan, you'll be charged monthly on the date you made the upgrade. For example, if you upgraded on November 18th, you'll be charged on the 18th of each month.
If you had any paid plan before, you will be charged monthly on the date you initially subscribed to the paid plan. A pro-rata adjustment will be applied each time you subscribe to a new plan.
You can add more users to your pro Sales Platform plan for an additional cost from the Users page. To learn more about adding new users to your plan, check our dedicated article Add and manage users on your Brevo account.
-
Modify your monthly subcription by adjusting the number of emails you wish to send per month. This change will be applied every months.
To learn more, check our dedicated article Add or remove emails to your plan. -
Buy packs of 5,000 to 1,000,000 emails as a one-time purchase. These credits do not expire and remain valid until you use them all.
To learn more, check our dedicated article About add-ons or Pay as you go (WhatsApp, SMS and email credits, and Dedicated IP).
⏭️ What's next?
🤔 Have a question?
If you have a question, feel free to contact our support team by creating a ticket from your account. If you don't have an account yet, you can contact us here.
If you’re looking for help with a project using Brevo, we can match you with the right certified Brevo expert partner.