Upgrade your plan anytime if you feel like it doesn't fit your needs anymore. Upgrading your plan allows you to go from a basic plan to a more complete plan, e.g., from a Marketing Platform - Starter Plan to a Marketing Platform - Business Plan.
Before you start
- Only your Marketing Platform or Chat plans can be upgraded or downgraded. The Sales CRM plan is already free, and you can Add and manage users on your Brevo account. The Transactional emails plan price depends on the monthly email volume you subscribe to, and you can add or remove emails to it if needed. To learn more, check our dedicated article Add or remove emails to your plan.
- Compare our different pricing plans to know if you need to upgrade to a superior plan. To learn more about our different pricing plans, check our dedicated article About Brevo pricing plans.
- If you simply need more emails for your Marketing Platform or Transactional emails plan, check our dedicated article Add or remove emails to your plan. However, depending on the monthly email volume you need to send per month, you may not need to upgrade your Marketing Platform offer:
Plan Limit 🆓 Free Up to 300 emails/day 🎯 Starter Up to 100k emails/month 🚀 Business Up to 1M emails/month 🏙 BrevoPlus Over 1.5M emails/month
To upgrade to a BrevoPlus plan, contact our Sales team.
🚀 Upgrade your plan
Depending on the plan you subscribed to, the upgrade process can differ. Upgrade each plan individually. Choose the process corresponding to your plan in the tabs below ⬇️:
You can upgrade your Marketing Platform plan either to have more email credits or to access more features.
To upgrade your Marketing Platform plan, go to Your account name > My Planand click Select a plan if you had a free plan or Change plan if you had a paid plan. Choose the email volume you need and the plan that contains the features you want to access. You can purchase add-ons to customize your plan and proceed to checkout. ⬇️:
Your plan is immediately upgraded, and you can use your credits and new features 🚀.
❓How and when will I be charged?
When upgrading your Marketing Platform plan, you pay the price of your new plan minus the price of your previous plan and the prorated amount of unused credits.
If you upgraded from a free plan, you will be charged each month on the date you upgraded; e.g., if you upgraded your Marketing platform plan on November 18th, you will be charged every 18th of each month.
If you had any Brevo paid plan before, you will be charged each month on the date you first subscribed to a Brevo paid plan. A pro-rata will be applied each time you subscribe to a new plan.
The free Chat plan has limited options and only allows one user on the Conversations app. Upgrading to a pro Chat plan is a great way to access more features. To learn more about the pro Chat plan, check our dedicated article About Brevo pricing plans.
We offer a 30-day free trial, so you can test all the features of the pro Chat plan and configure the Conversations app.
To upgrade your Chat plan, go to Your account name > My Plan and click Start a free trial from the Conversations section ⬇️:
You can immediately test your pro Chat features for 30 days for free! 🚀 You can switch to the pro plan before the end of the free trial from My Plan > Conversations by clicking Upgrade to Chat Pro and following the checkout procedure.
❓What happens at the end of the free trial?
You will automatically be upgraded to the pro Chat plan if you used the Conversations app during the free trial and already have a payment method registered to your Brevo account.
You can manually downgrade or upgrade your Chat plan anytime from My Plan > Conversations. All the data and information you added to the Conversations app during the free trial are saved and will be restored if you upgrade after the free trial.
❓How and when will I be charged?
When upgrading your Chat plan, you pay the total of each agent seat you added to your plan.
If you upgraded from a free plan, you will be charged each month on the date you started the free trial.
If you had any Brevo paid plan before, you will be charged each month on the date you first subscribed to a Brevo paid plan. A pro-rata will be applied each time you subscribe to a new plan.
You will be able to add new users to your Chat plan for an additional cost from the Users page. To learn more about adding new users to your plan, check our dedicated article Add and manage users on your Brevo account.
⏭ What's next?
- Add or remove emails to your plan
- Add and manage users on your Brevo account
- Can I downgrade to a free plan or cancel my subscription?
🤔 Have a question?
If you have a question, feel free to contact our support team by creating a ticket from your account. If you don't have an account yet, you can contact us here.