Importing and Syncing contacts with Pipedrive

In this tutorial, you’ll learn how to use the Pipedrive integration to sync contacts on Pipedrive with Brevo. This can be helpful in order to automatically transfer information between the two apps.

Setting up the Pipedrive Integration

To get your integration up and running, you will need to perform the following steps:

  • Click on the + icon on the top menu and then click on the Integrations tab.
  • Select the Pipedrive Contacts integration from the Integrations page. all-temp-pipedrive.png
  • Enter an integration name as shown below. After providing a name, click the Create Integration button to move on to the Integration Creation page.namr.png
  • Connect your Pipedrive account
    • Click on Connect Your Account to connect your Pipedrive account.
    • Enter your URL and API Key on the ActiveCampaign authentication page that just appeared.
    • Click on Proceed
    • Click the Continue button to move to the next step.add-account.png


  • Configure Pipedrive
    • Check the Opt-In Agreement box. Once the integration runs, the contacts in your Pipedrive account will be synced to your Brevo account.
    • Click the Continue button.bulk-import.PNG
  • Map your Pipedrive data fields with your Brevo contact attributes
    • Select the corresponding Pipedrive field from the drop-down displayed to map with each contact attribute on Brevo.
    • Click the Continue button.

      Good to know: Only basic Pipedrive attributes are supported, like Name and Email. If you leave out fields in the mapping process they will not be synced within the integration. It is mandatory to map at least an Email or SMS field. 



  • Select a Brevo Contact List
    • You can select an existing list or create a new one. Your Pipedrive contacts will be imported and synced to this list.
    • Click on the Continue
  • Save your integration
    • Save and activate the integration by clicking the Save and Activate button.
    • You will be redirected to the Integrations page, where you can view the newly created integration.

      Good to know: Click on Save and keep inactive in order to keep the integration as a draft. You can always activate it later. 


Your monthly quota:

  • There’s a global limit on how much data, your integrations can pull or sync with. This limit is set to 100,000 tasks/month. You'll receive an email notification when you reach 80% of your monthly quota. If you exceed this limit, your integrations will be stoped and you'll receive a new email notification informing you about that.
  • To increase your monthly quota, feel free to contact our support team by creating a ticket from your account

Important Points

  • Contacts created in Brevo will not be imported in Pipedrive.
  • Contact subscription and unsubscription sync is not supported.
  • Updating the email field of multiple leads in bulk on Pipedrive will not be reflected in Brevo. 
  • Updating multiple contacts in Pipedrive through a CSV file will not reflect in Brevo.
  • The array-fields that collect multiple values for one field such as Address, Phone, Website, etc. do not appear for mapping. Only one value of that field is collected & reflected in Brevo.
  • If your contacts' phone number in Brevo is accompanied by an operator like "+", it will reflect in Pipedrive without this operator. For example, if you set a contact's phone number in Brevo to "+12025550120", it will be reflected in Pipedrive as "12025550120". The digit alternative of the "+" operator can be used as a solution here, i.e., "00" with your contact's phone number.
  • Pipedrive applies limits on how much data your integration can pull or sync. This depends on your pricing plan with Pipedrive. Exceeding this limit might result in contacts not syncing with your Brevo account.
  • The boolean (Yes/No) and category (dropdown) type fields are currently not supported for syncing.

What's Next?

FAQs: Contact Sync Integrations

🤔 Have a question?

If you have a question, feel free to contact our support team by creating a ticket from your account. If you don't have an account yet, you can contact us here.

💬 Was this article helpful?

1 out of 1 found this helpful